The Operations and Integration Support Specialist offers the perfect blend of hands-on technical challenge and strategic growth potential. You will be the key point of contact for system administration and customer integration support, troubleshooting technical issues, and ensuring seamless software and IoT integrations. Based at our client’s office in Brisbane, you will join a dynamic, fast-paced team where your strong IT system administration skills and proven technical expertise will be key to driving business goals, collaborating across teams, and delivering exceptional results. If you are passionate about operational excellence and want to make a meaningful impact in a growing organisation where your contributions directly influence success, please contact Isabel for more information.

The Company:

A rapidly growing Ag Tech organisation, providing cutting-edge, innovative animal monitoring solutions. By partnering with leading systems, its technology enables agricultural businesses to improve efficiency, sustainability, and productivity. This pioneering, dynamic company is rapidly expanding globally, with a strong and exciting growth trajectory.

Role Responsibilities:

To oversee the JIRA Service Desk and internal ticketing processes, to ensure queries are handled efficiently and resolved smoothly

To provide first-line support for software integrations, troubleshoot API/webhook issues, and assist with onboarding/offboarding and bulk data processes

To support internal business systems, including HubSpot, Atlassian, and other software tools

To collaborate across the wider business and with external development teams, software partners, and customers to ensure seamless integrations and data flow

To ensure compliance with industry standards, through proper documentation, process adherence, and knowledge base updates

To monitor system performance and AWS usage, identify operational efficiencies, implement alerts, and contribute to continuous improvement initiatives

Skills you will need include:

Essential:

A qualification in Information Technology, Computer Science, Engineering, or a related field

Relevant professional certifications such as AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, or CompTIA Security+

Strong technical writing skills with the ability to document processes clearly

Experience in managing systems and providing technical support

Proficient in JIRA service desk (or similar) and familiar with ITIL practices

A knowledge of APIs, webhooks, data integration, and IoT platforms

Experience with AWS services, cloud infrastructure, and networking fundamentals

An understanding of compliance, security testing, vulnerability management, and disaster recovery planning

Strong communication skills, able to convey technical details to a range of audiences

Process-oriented with a strong focus on attention to detail

Strong analytical thinking skills with the ability to solve problems effectively

Committed to driving continuous improvement in processes and systems

A team player, able to work collaboratively across a business to achieve goals

Excellent customer service and interpersonal skills

Desirable:

An interest in DevOps and automation, with basic skills in scripting, CI/CD concepts, managing infrastructure as code, using Docker and Kubernetes, and working with monitoring tools

Experience with Atlassian products, GitHub, SDLC practices, integration platforms, and data/BI tools

Experience in mobile device management solutions, network security, VPNs, and core security practices