About Moxy

Moxy Services is a fast-growing company - we are the market leader in accommodation cleaning and property services on the Sunshine Coast. A Sunshine Coast Business Award Winner in 2024, our mission is to ensure that the coast has the capability to service all holiday accommodation during the Brisbane 2032 Olympic and Paralympic Games; and to revolutionise the residential tenancy experience through pioneering innovation.

About the Role

Are you the organised, go-to person who loves making things happen? Do you thrive on being the central point of communication and want to join a purpose-driven company where your work has a real impact?

Moxy is looking for an Operations and Administration Assistant to be the backbone of our rapidly growing team in Maroochydore. This isn't your typical admin role; you'll be at the heart of our mission, coordinating the moving parts for over 250 AirBnBs and accommodation resort operations.

We are seeking a highly computer-literate and exceptional communicator to become the backbone of our daily operations. In this role, you will manage vital communications, assist with recruitment, handle customer onboarding, and tackle a variety of administrative tasks. You will be the central point of contact for many of our customers and team members, requiring a professional, proactive, and detail-oriented approach. This position is perfect for a self-starter who loves bringing order to a busy environment and is excited about growing with our company.

What You Will Do Every Day

Customer & Team Communication: Act as the first point of contact in our WhatsApp groups, managing daily chat communications with customers and the internal team to ensure prompt and professional responses. On weekends, you will aid in dispatching the team to their properties.

Recruitment & Talent Vetting: Drive the initial stages of our recruitment process by selecting suitable candidates based on predefined criteria, vetting applicants, and presenting a shortlist of qualified individuals to hiring managers.

Customer & Systems Onboarding: Assist the team in onboarding new customers. Ensure that all property details and requirements are accurately configured and maintained within our internal software systems.

General Administration: Proactively handle a wide range of administrative duties as they arise. In our fast-growing company, this means being adaptable and ready to support the team wherever needed.

About You

To be successful in this role, you will have:

Exceptional Communication Skills: You have outstanding written and verbal communication abilities and are comfortable managing communications across multiple platforms.

Strong Computer Literacy: You are tech-savvy and can quickly master new software and systems. Proficiency with communication tools like WhatsApp and general office software is essential.

Outstanding Organisational Skills: You are highly organised, with a keen eye for detail and the ability to manage multiple priorities simultaneously without letting things slip through the cracks.

Proactive & Adaptable: You are a natural problem-solver who can think on your feet and adapt to the evolving needs of a growing business.

A Team Player Attitude: You work well independently but also thrive in a collaborative team environment.

A Relevant Background: Previous hotel operations experience is highly regarded, but not essential!

What We Offer

A permanent role with stability and security.

A unique Friday to Tuesday work week, giving you two consecutive mid-week days off.

Genuine potential for career advancement and professional growth.

The opportunity to make a significant impact in a fast-growing company.

A supportive and energetic team environment.