About The Company
Lotus People are working with a world-leading organisation in the engineering services sector. With a global presence and a strong reputation in essential services, they provide safety, stability, and growth opportunities for their people. Based in Alexandria, the company prides itself on its collaborative and respectful culture, with long-tenured team members who value the supportive environment and the opportunity to work for an employer with real impact.

About The Role
This is an excellent opportunity for a customer-focused individual to take their service and coordination skills to the next level. Working in a team of 12, you will play a crucial role in coordinating urgent requests, answering calls, and allocating technicians to ensure safety across Australia and New Zealand. With a two-week structured training program, you’ll be supported step by step before managing calls independently. This role is fast-paced and requires strong attention to detail, composure, and the ability to problem-solve under pressure.

DUTIES

• Handle inbound calls from clients, building managers, and passengers
• Make outbound follow-up calls to stakeholders
• Log and process work orders received via phone and email
• Allocate technicians to breakdowns and emergency callouts
• Prioritise and escalate urgent jobs where needed
• Liaise with engineers and internal teams for smooth coordination
• Maintain accurate system records and updates

SKILLS & EXPERIENCE

• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure situations
• Excellent attention to detail and organisational skills
• Positive attitude and eagerness to learn – background is flexible
• Experience in customer service, call centre or coordination roles desirable

BENEFITS

• $62k base + loadings (double pay on Sundays, 15% early shift loading 6–7am)
• Fixed hours: Monday–Thursday in office, Sundays from home, 6am–2pm (Please note there is not flexibility on this schedule!)
• Two-week structured training and onboarding (9am–5pm, Mon–Fri)
• Work with a supportive leader who has been with the company for 7 years
• Career growth opportunities within a global organisation

To be considered for this role you must have full working rights in Australia and be able to commit to the set shift schedule of Monday–Thursday and Sunday, 6:00am–2:00pm.

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.