Customer Service Supervisor

Great Adventures, Cairns

Full Time, including weekend work

Hourly rate starting from $30.71 per hour

Great Adventures is a leading provider of marine experiences in the Great Barrier Reef. Our team is passionate about delivering exceptional service and unforgettable adventures for our guests.

About the role

We are seeking an experienced Customer Service Supervisor to lead and support our cruise attendants on board our vessels. This role is pivotal in ensuring every guest enjoys a safe, seamless, and memorable experience.

Reporting to the Customer Service Manager your key responsibilities will include

Supervise and mentor cruise attendants, fostering a culture of excellent customer service

Support daily vessel operations, including rostering, team briefings, and debriefings

Assist with training initiatives and ongoing development of staff

Act as the primary point of contact to support the Customer Service Manager during periods of leave to ensure continuity of support

Deliver a high level of guest satisfaction including managing enquiries, requests and feedback in a prompt and courteous manner

Work a rotating roster that includes weekdays, weekends, and public holidays as required

To excel in this role, you will have the following skills and qualifications

Responsible Service of Alcohol (RSA) Certificate, or willingness to obtain

Food Safety Supervisor Certificate (SITXFSA005 and SITXFSA006), or willingness to obtain

Demonstrated leadership skills with the ability to motivate, guide, and support a team to consistently deliver exceptional customer service

Flexibility to work primarily on vessels and adapt to a dynamic, fast-paced environment

Excellent communication and problem solving skills

Competent in the use of computers, with sound knowledge of Microsoft Office applications

Benefits

Stability in a long-established business proud of their inclusive culture and working environment

Discounted boat tours and cruises for your family and friends

Discounted diving tours in Cairns and Port Douglas

A wide range of special discounts with our industry partners and goods suppliers

Meet people from all over the world coming to the Reef for a once in a lifetime visit to one of the greatest World Heritage sites

Positive team atmosphere: work in a supportive, fun, and fast-paced environment, with strong peer relationships and solid on-the-job learning opportunities

About Quicksilver Group

We are proudly Australia’s leading Great Barrier Reef tourism company with operations based in Cairns, Port Douglas and Green Island. Our multi-award winning company comprises:

Quicksilver’s Outer Reef and Low Isles Cruises

Great Adventures’ Reef and Green Island Cruises

Silver Series Dive and Snorkel Adventures (Silverswift and Silversonic)

Poseidon Dive and Snorkel Adventures

Pro Dive Cairns

Ocean Spirit

The eco-sensitive Green Island Resort

Living and working in our unique natural environment brings many rewards and company benefits - the Great Barrier Reef is quite literally our office! We offer flexible working conditions and have career opportunities across a wide range of areas from customer service through to engineering and corporate support. To join our dynamic and professional teams, we seek people with the right attitude and skills who can demonstrate values of respect, delivery of amazing customer service while promoting a safe working environment and pride in your work. We look forward to receiving your application.

How to apply

To apply for this position, please visit the link below.

Link for applying to this position: https://qsg.re/xad8

To learn more about the Quicksilver Group visit our website https://www.quicksilvergroup.com.au/

For confidential enquiries about this exciting opportunity contact Brooke via email at [email protected]

Applications close: 5:00pm, Monday 15 September 2025