We're seeking to appoint an experienced Customer Service Officer to support our CBD-based client. Immediate start!

This is a fast-paced role, where you'll be required to provide exceptional customer service to clients by managing inquiries, bookings, complaints, and service coordination in a professional and timely manner.

We're ideally looking for someone who can demonstrate at least 5 years success in a similar role including service coordination and a background in the waste, warehouse, logistics, transport or resource sectors.

CUSTOMER SERVICE OFFICER

Start: Immediate

Hours: Monday to Friday (9am-5pm)

Duration: Temp to Perm

Location: Brisbane CBD Office

Rate: $35-38 per hour (depending on experience)

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person.
• Provide accurate information about services, pricing, schedules, and waste disposal regulations.
• Handle complaints and escalate issues when necessary to ensure resolution and customer satisfaction.
• Schedule waste collection services and liaise with operations to ensure timely execution.
• Maintain accurate records of customer requests, service changes, and feedback.
• Monitor service delivery and follow up with customers to confirm satisfaction.
• Update customer profiles and service logs in the CRM system.
• Generate service reports, invoices, and documentation as required.
• Assist with data entry, filing, and other administrative tasks to support the team.

Essential Requirements

• Minimum 5 years' experience in a customer service role that includes service coordination.
• A background working in the waste, warehouse, logistics, transport or resource sectors.
• Outstanding written and verbal communication, and interpersonal skills.
• Demonstrate an unwavering commitment to the delivery of superior customer service.
• Strong organisational and time management abilities, with an ability to juggle multiple and conflicting tasks.
• Proficient with Microsoft Office and CRM systems.
• National Police Clearance (within 6 months) or willingness to obtain.
• FULL Australian Working Rights

APPLY NOW!