About the role

In this position, you will support the Regional Manager, Deceased Estates in the day-to-day management of the Intestacy Entitlement Unit (IEU), ensuring smooth operations, high-quality customer service, and effective delivery of services across the region. You will manage a dedicated team responsible for handling complex and sensitive estate matters, with a focus on identifying and establishing the entitlement of next of kin in intestate and testate estates.

Your work will involve:

• Lead and support the Intestacy Entitlement Unit, guiding staff, managing performance, and assisting the Regional Manager with day-to-day operations, budgets, and reporting.
• Oversee complex estate casework, including intestate and testate matters, ensuring entitlements are correctly established and sensitive issues are managed with professionalism.
• Conduct and review genealogical research to identify beneficiaries, certify reasonable searches, and approve matters for transfer within legislative and policy requirements.
• Provide expert advice and mentoring to staff and stakeholders on casework, research methods, client management, and technical matters.
• Contribute to growth and engagement, including training staff, supporting recruitment, authorising expenditure, and promoting Public Trust Office services in the community

This is an exciting permanent full-time opportunity available statewide (from any region). Please download the role description for more information.

About you

You possess strong customer relationship management skills and experience dealing with highly complex and sensitive case files, including matters involving conflict, complaints, or difficult customer circumstances. Your ability to respond with professionalism and empathy will be vital in ensuring positive outcomes for both customers and the organisation.

The following attributes are essential to your success in this role:

• Demonstrated leadership skills and ability to lead and mentor staff to achieve strong performance outcomes
• Strong analytical and problem-solving abilities
• Experience in managing complex and sensitive casework
• Strong communication and relationship management skills and possess the ability to communicate with empathy
• Possess the ability to balance operational management with staff development and customer service

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive cultures prioritising employee mental health and wellbeing
• Flexible work arrangements to support a work life balance

This is an excellent opportunity to contribute to a unit that plays a critical role in the QPT's work. If you are ready to take the next step in your career and lead a team dedicated to achieving meaningful outcomes for clients and the community, we encourage you to apply.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.