Assist with the management of Bamaga Tavern (Front Bar, Bistro and Bottle Shop) in a manner that provides excellent customer service and satisfaction, while at the same time maximizing profit through sound management practices, and in line with company policy and legal requirements, especially those imposed by liquor licensing

Knowledge, Competencies & Skills

Essential

High level of attention to detail

Exceptional customer service skills

Excellent interpersonal communication

Demonstrated knowledge of workplace health and safety principles and legislation.

Strong supply chain management

Demonstrated knowledge of Liquor Licensing legislation

Ability to train and lead a team of up to 12 staff

Proficient in IT systems

Data Entry

Desirable

Experience with SwiftPos

Remote living experience

Education & Qualifications

Essential

Minimum 5 years’ experience working in a similar role

Open Australian drives license – current

Responsible Service of Alcohol (RSA)

Responsible Management of a Licensed Venue (RMLV)

Approved Manager

Security (unarmed) certification

Police clearance

Desirable

Current First Aid Certificate

Certificates in personal development courses or training

Financials

To assist the Tavern Manager to ensure the Tavern meets and exceeds revenue targets, minimises expenditure and achieves financial budgets set by the Executive Officer.

Relationships

To communicate effectively with the tavern manager in a way that presents a united front towards staff.

Ability to work under the direction of the Tavern Manager, as well as to lead, oversee, motivate and coordinate the tavern team’s daily activities in the absence of the Tavern Manager.

To communicate effectively with staff, as well as our external guests, partners, suppliers and clients. At all times, be acutely aware of press and public relations.

Planning and organising

Under the direction of the Tavern Manager, assist in the management of day-to-day operational requirements within the Tavern in a timely and efficient manner across a 6-day working week.

Assist with conducting accurate monthly stock take, ensuring all stocktaking data is kept up to date

Ensure staff are completing tasks in an efficient manner

Assist the Tavern Manager in ensuring stock is ordered in a timely manner

Ensure Bamaga Tavern has an appropriate number of security staff

Assist in maintaining the effectiveness of IT and other essential in-house systems.

Assist with monthly staff meetings

Assist the Tavern Manager in developing and implementing procedures for the Tavern line staff

Attend all Liquor Accord Meetings

Maintain Security Register

Maintain Incident Report Register

Ensure the Tavern has a regular schedule of social events to serve the community

Adherence to all banning notices and communication to other entities

Service and Product

Ensure a high standard of service delivery is maintained across all areas of operation

Assist the manager to ensure the Bistro operation maintains an emphasis on speed, quality, freshness of product and kitchen cleanliness

Assist the manager in ensuring Bistro operations meet food costs as specified in the Budget.

Act in a professional and courteous manner at all times.

Identify trends within the market to keep the product offering contemporary

Assist the Tavern Bar staff with service delivery

Under direction from the tavern manager, plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.

Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction.

Guest satisfaction

Regularly monitor and check guest satisfaction

Manage complaints in a professional manner wherever possible.

Workplace Health and Safety

Maintain the highest professional sanitation, cleanliness and safety standards at all times.

Adhere to workplace, health and safety standards and legislation at all times

Report and take appropriate action to correct any health or safety hazard

Human Resources

Demonstrate personal attentiveness and cultural sensitivity while maintaining an honest and friendly rapport with customers, colleagues and suppliers.

Understand and incorporate the values of the company into day-to-day work.

Demonstrate person attentiveness and cultural sensitivity in a non-judgemental manner when dealing with management, employees, customers, suppliers and their families.

Recruit, manage, motivate staff, train and develop staff, according to the company Policies and Procedures manual and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline and grievances)

Liaise with external agencies and authorities as necessary (advertising, PR, recruitment, training, liquor licensing, fire services, police, local council, health and safety inspectors)

Liaise with and utilise support from suppliers, merchandisers and other partners as required.