Salary & Benefits: Base salary + super + bonus

Location: Okami Ballarat - 29 Sturt Street, Ballarat, VIC 3350

About Us: OKAMI Japanese Restaurant is a pioneer in bringing Japanese style All You Can Eat into Australia. Every dish at OKAMI is freshly made to order from the menu with 45+ options. Combined with the cozy atmosphere, this makes OKAMI an essentially family and group gathering friendly venue.

For more information about us, feel free to visit our website: https://www.okamirestaurant.com.au/stores/ballarat/

Role Overview:

We are seeking an enthusiastic and hands-on Restaurant Manager to lead and support our front-of-house team. You will play a key role in ensuring smooth daily operations, upholding service standards, and contributing to the overall success of the restaurant.

Key Responsibilities:

Manage business phone calls and reservations professionally during operating hours.

Lead and support front-of-house staff to ensure outstanding customer service and smooth team performance.

Collaborate with the management team to meet sales targets and drive operational excellence.

Oversee day-to-day restaurant operations, ensuring compliance with company policies and procedures.

Handle customer concerns promptly and professionally to maintain a positive brand image.

Monitor food and beverage presentation and quality throughout service.

Ensure adherence to food safety, hygiene, and workplace health and safety regulations.

Provide input on menu development and identify opportunities for service improvement.

Qualifications and Skills:

Minimum 2 years’ experience as a Restaurant Manager or Supervisor in a busy venue.

Current VIC Liquor Licence is preferred.

Strong communication and customer service skills; bilingual abilities are a plus.

Good command of spoken and written English.

Professional appearance, positive attitude, and keen attention to detail.

Passion for food, hospitality, and delivering exceptional customer experiences.

Sushi-making experience is highly regarded.

What We Offer:

Base salary + super + performance bonus, with potential salary progression based on performance.

Structured onboarding & training to fast-track your understanding of our FOH systems and standards.

Supportive, high-energy team culture that values practical problem-solving and continuous improvement.

Career growth in a national, multi-site hospitality group with real scope to shape standards and outcomes.

If you are passionate about hospitality, leadership, and creating memorable dining experiences, don't hesitate — apply now and join our dynamic team!