About Our Client
Our client is a fully independent profit-to-members superannuation fund that has been supporting Australians for over 30 years. With a vision to be a trusted partner in helping members achieve financial freedom, they are dedicated to delivering superannuation and retirement solutions that grow, manage, and protect members' wealth.

The Opportunity
We are seeking a Fund Administration and Complaints Analyst to join our client’s Member Growth & Proposition team. This role is a key support position within the Trustee Office, providing operational expertise and oversight across fund administration, complaints, and incident management.
You will be instrumental in ensuring efficient day-to-day workflows, collaborating with the outsourced Administration Service Provider, and contributing to our client’s strong compliance and member-first service culture.

What You’ll Do

• Work closely with the outsourced administration service provider to manage Work in Progress (WIP) items, small projects, process updates, and compliance-driven changes.
• Provide reporting, dashboards, and internal communications support to the Head of Fund Administration & Business Intelligence.
• Manage and support the resolution of member complaints and incidents, including AFCA escalations, ensuring responses meet regulatory requirements (RG271).
• Draft and review complaint correspondence, ensuring clarity, accuracy, and professionalism.
• Analyse complaints and incidents to identify trends, root causes, and opportunities for improvement.
• Maintain and enhance process documentation to support compliance, efficiency, and knowledge sharing.
• Represent the administration function in risk and compliance forums and assist with audits.
• Contribute to continuous improvement initiatives that enhance member outcomes.
• Provide flexible support on ad hoc tasks and projects.

What We’re Looking For

• 3+ years’ experience in superannuation administration or financial services.
• Strong background in complaints handling, incident management, and regulatory compliance (RG271 essential).
• Knowledge of AFCA processes and dispute resolution frameworks.
• Familiarity with Defined Benefits is advantageous.
• Solid understanding of superannuation and managed fund concepts, including regulatory requirements.
• Exceptional organisational and time management skills with the ability to juggle competing priorities.
• Strong written and verbal communication skills with the ability to engage effectively with internal stakeholders and external providers.
• A problem-solver with a proactive, solutions-focused mindset.
• Commitment to continuous improvement and a member-first approach.
• Degree in Business, Finance, or related field desirable; RG146 and RG271 training highly regarded.

Why Join Our Client?

• Be part of a purpose-driven, profit-to-members fund with a genuine focus on member outcomes.
• Collaborative culture with opportunities for growth and professional development.
• Work in a supportive, values-driven environment where your input is valued.

If you are ready to take the next step in your career and make a positive impact within a dynamic team, we encourage you to apply today.

For a confidential discussion about this opportunity, please call Lachie Young on 0411 931 034 or send your application to [email protected]

At Fuse, we specialise in recruitment for the wealth management industry and actively source for a broad range of established clients. If you are a financial planning or mortgage broking professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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