• Full Time, Permanent Role
• Location: Mparntwe (Alice Springs), NT
• Salary: $69,960 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.
Find out more about us and our purpose.

Your opportunity
Are you passionate about making a meaningful difference in people's lives?

Mission Australia is looking for a Support Worker - Tenancy Support to join our team and help individuals and families at risk of homelessness build stability and confidence.
In this role, you'll provide hands-on, participant-centered support, helping people maintain their homes, develop essential life skills, and connect with the services they need to thrive. You'll work closely with Case Managers and a dedicated team, guided by trauma-informed, strengths-based, and culturally responsive practices that ensure every interaction is respectful and empowering.

Every day, you'll be creating opportunities for positive change, and seeing the impact firsthand.

Your key responsibilities will be to:

• Provide day-to-day, participant-centered support to individuals and families at risk of homelessness, assisting with practical needs and engagement in the program.
• Support the implementation of case plans developed by Case Managers, helping participants build life skills and maintain their tenancy.
• Assist with initial intake, registration, and induction of participants into the service, completing all necessary documentation.
• Deliver or support basic group work and life skills coaching under supervision.
• Undertake administrative tasks, ensuring accurate completion of participant records and compliance with Mission Australia protocols.
• Contribute to the smooth functioning and development of the program through team collaboration, training, and participation in continuous quality improvement activities.
• Build and maintain positive relationships with participants, internal staff, and external stakeholders to enhance service delivery and participant outcomes.

Requirements for success

• Relevant qualification/certificate/ proven experience working in a related field that is acceptable to Mission Australia.
• Ability to work collaboratively as part of a team while maintaining professional boundaries.
• Demonstrated ability to provide basic day-to-day functional support to participants.
• Strong ability to learn new processes quickly and adapt to changing needs.
• Basic written and verbal communication skills, including proficiency with technology and administrative tasks.
• A positive, person-centered approach with a belief in participants' capacity to grow and self-right.
• Respect for and knowledge of Central Australian First Nations culture and ways of being
• Hold current first aid & CPR certification and a valid driver's license.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply
Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you