Are you passionate about technology and obsessed with providing incredible customer service? Do you thrive on solving problems and being a hero to your clients? 🧑‍💻

Geeks On Tap is looking for a dedicated and friendly Level 1 Service Desk Technician who is looking to expand their horizons to join our dynamic Frontline team. This is your opportunity to build a career with a company that was born in the cloud and is a leader in AI powered IT solutions.

About Us

Geeks On Tap began in 2009 and has steadily grown year on year. Born in the cloud and living in the cloud, we are thought leaders in leveraging technology for Business and Education. Our vision is to provide organisations with a new, customer-centric and proactive approach to IT services, where we embrace well-engineered technology and eliminate high-maintenance friction.

The Opportunity

As a Level 1 Service Desk Technician, you are the first point of contact for our clients and the voice of Geeks On Tap. You'll provide fast, friendly, and effective technical support, ensuring our clients can overcome any tech challenge and get back to what they do best. This role is crucial for upholding our high standards of customer satisfaction and building the long-term, trust-based relationships that our business is built on.

A Glimpse into Your Role

Serve as the first friendly point of contact for clients seeking technical assistance via phone or email, with end to end visibility and ownership of issues.

Perform remote troubleshooting using diagnostic techniques, learning and mastering powerful systems tools and insightful questions.

Walk customers through the problem-solving process with patience and clarity.

Escalate unresolved issues to senior support personnel seamlessly and with clear notes and exemplary teamwork

Record, track, and update all events and resolutions in our logging systems.

Proactively monitor client systems, including network, security backups, antivirus, and patches.

What You Will Bring

A minimum of 2-3 years of proven experience in a service desk or help desk role.

Previous experience working within a Managed Service Provider (MSP) is highly desirable.

Strong technical knowledge of Google Workspace, networking fundamentals, and both Windows and Mac operating systems highly desirable.

A natural ability to diagnose and resolve basic technical issues efficiently.

Excellent communication skills, with a knack for making technical concepts easy to understand.

A customer-first mindset and a calm, patient, and cool-tempered approach to problem-solving.

Why You'll Love Working at Geeks On Tap

Hear the Customer: Be part of a supportive team where empathy and collaboration are key to our collective success.

Invest in Transformation: We are never happy with “the ordinary” and commit to your professional development, with clear pathways and opportunities for training and certifications to advance your career.

Service with Vision: Work with a company that lives and breathes the cloud and AI, giving you hands-on experience with the best tools and a modern tech stack.

Outcome Before Income: Join a culture focused on delivering real results for our clients, where your contribution is valued and makes a tangible impact.