About us

At the ATO, you’ll do work you can’t do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.

We’re building a leading tax and superannuation administration known for contemporary service, expertise and integrity.

We have a vibrant, inclusive and client-focused culture. We celebrate and champion diversity to reflect the community we serve.

About the role

As a Service Delivery Officer, you’ll provide information and support to help our clients meet their taxation and superannuation obligations.

Your work will involve extensive client contact in a scheduled, contact-centre environment.

Your duties

· Build and sustain positive client relationships

· Respond to enquiries from the community

· Maintain the integrity of ATO

Skills and experience

· Passionate about client service

· Experience using technology to communicate and store information

· Thrives in a fast-paced client contact environment

· Team player

Benefits

· Attractive superannuation contributions of 15.4%

· Flexibility to provide work/life balance

· Award-winning and highly professional organisation

· Contemporary workspaces and technology

· Learning and development opportunities

These roles will be offered in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.

You must be an Australian citizen to work with the ATO.

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you?

If this sounds like you, we encourage you to click “Apply”. Don’t forget to mention the platform you applied through on your application.

Find out more information about us on our careers page at www.ato.gov.au/careers