Customer Care Team Member - Permanent Full Time

Join a team that captures memories and creates smiles. SchoolPix is seeking a friendly, empathetic, and skilled Customer Care Team Member to provide exceptional customer service across multiple platforms.

You’ll be part of a vibrant, supportive business that values collaboration, continuous improvement, and having fun while getting the job done. If you’re passionate about delivering outstanding and meaningful customer interactions, we’d love to hear from you.

About the Role

Working in our Head Office in Hallam in our customer care team, you will be at the heart of the business, ensuring our customers feel heard and valued. No day will be the same, and yet your communication will be consistent, always helpful, and professionally articulated.

In this role, you’ll be the first point of contact for visitors and callers to the business. You’ll answer, respond, and redirect phone inquiries, greet the occasional visitor, and be an integral part of why customers rate SchoolPix so highly on customer service.

What You’ll Do

Engage with our customers across all platforms - including live chat

Respond professionally and promptly to all customer enquiries, including the occasional complaint, with great care and diplomacy

Assist customers in placing their online orders, enter orders on behalf of customers having difficulties, and record confidential records of customer communications

Welcome visitors and perform general administrative duties as required

What You’ll Bring

A customer-focused mindset, a mature and cheerful disposition, and an empathetic nature

At least two years of experience in a customer service role

Professional phone manner and experience with a multi-phone line platform

Excellent verbal and written communication skills

Computer-literate with high-level keyboard skills

An understanding of technology, with an enthusiastic nature to learn new platforms

The capacity to work independently and multitask, excellent time management skills, and an ability to cope and remain focused in busy environments

Punctual and well presented

Prior HubSpot experience will be regarded positively

Why You’ll Love Working Here

A customer-focused business with an outstanding reputation in the industry for its high-level customer service

In-depth, one-on-one training to set you up to succeed

Collaboration in a values-driven culture that welcomes idea sharing

Work for a long-standing family-owned company, operating for more than 40 years in this space, and it is still growing!

Great, supportive team environment, with future opportunities to learn across various departments to broaden skills and knowledge

Secure employment with work-life balance

Work with a company that values culture just as much as capability

Ready to Apply?

Are you excited to start in a role where you can make a positive impact on your customers' day and overall service journey? Apply today with your resume and cover letter.