Let’s Talk About Work That Actually Means Something

If you’re great with people, skilled at guiding clients towards great care outcomes, and love solving problems - this could be the opportunity for you.

At Trilogy Care, we help older Australians stay independent and in control of their lives through self-managed care. That means supporting them to make their own choices, their way. We’re growing fast, and we’re looking for empathetic, curious, and capable people to join our Care team.

This isn’t aged care the way it used to be. We’re building something better, and we’d love your help.

What You’ll Do

• Office-based role providing case management and support via phone and email to a dedicated portfolio of clients
• Partner with clients to create, review, and adjust personalised care plans - ensuring they understand their options and make the most of their package
• Build trusted relationships with clients, families, and providers by navigating complex issues and sensitive situations with professionalism and care
• Confidently handle challenging conversations, guiding clients towards positive decisions that improve their independence and quality of life
• Provide clear education around care budgets, helping clients see opportunities to access more services and get the best value from their package
• Proactively identify risks and opportunities to enhance client outcomes, ensuring safe, high-quality care supported by accurate documentation
• Contribute to a positive team culture through shared learning, collaboration, and a proactive approach to client success

What You’ll Bring

• Customer service or call centre experience (case management, client support, or account management highly regarded)
• Confidence managing fast-paced, phone-based interactions with empathy, professionalism, and influence
• Strong communication skills, including the ability to educate and guide clients through complex conversations
• A proactive approach to uncovering opportunities that help clients make the most of their care package
• Calm, solutions-focused mindset when challenges arise
• Comfortable using multiple systems, including Microsoft 365 and CRMs, with the ability to quickly learn and adapt to new technology and digital tools
• Organised, adaptable, and able to manage competing priorities in a dynamic environment

Why Trilogy Care?

• Expansive new King Street office with excellent facilities, close to public transport, cafes, and restaurants
• Vibrant business & team culture with regular social events
• Ongoing training workshops and support from Learning & Development, peers, and managers
• Career progression opportunities across the department
• Salary packaging options to boost your take-home pay
• Access to Fitness Passport to support your wellbeing
• EAP support for you and your immediate family
• Employee discounts on groceries, fuel, utility bills, wellness and more

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination - we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team! Whether you're in care, finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.