• Reference number: 25475
• Term: Fixed-term, full-time basis until 22 September 2026
• Remuneration: $94,099 to $106,134 pa (HEW5) (inclusive of $79,514 to $89,685 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Student Support Officer (WIL) to join Office of the Deputy Dean, Faculty of Creative Industries, Education and Social Justice.

QUT is committed to providing Real World Learning opportunities for students and the Work Integrated Learning (WIL) program is a flagship program, providing pathways for students to transition into professional environments and extensive links for industry engagement. The WIL Student Support Officer is organisationally positioned in the Faculty Specialist Student Support team and provides a range of administrative duties which encompasses the organisation and administration of Work Integrated Learning (WIL) activities within the Faculty. This position is the first point of contact for students, university staff and external entities and as such, is expected to provide an exceptional standard of professional customer service. The position supports the placement of students in a wide range of industry and community partnership engagement activities as part of their course of study.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty’s purpose is to create inclusive, ethical and sustainable change for a just world. We do this through collaborations within thriving interdisciplinary and diverse communities that connect our teaching, learning and research to deliver real world change. With an intersection of creativity, education and social justice combined with QUT’s overall focus on technology the Faculty has strong ties to government and industry which provides our courses with a real- world focus. The Faculty prepares our students for innovative roles as knowledge leaders at the nexus of design, education, communication, creative practice and social change. We pursue research with impact, and our researchers collaborate on projects in specialised research groups and facilities across disciplines and institutions..

What you need to succeed

1. Education, training and/or relevant experience equivalent to the completion of an undergraduate degree.
2. Well-developed written and interpersonal communication skills with the ability to work as part of a team and liaise with a diverse range of people in a professional manner.
3. Demonstrated experience in providing high quality student services with a focus on innovation and service excellence along with a high attention to detail, the ability to prioritise work, meet deadlines and balance competing demands.
4. Demonstrated ability in the accurate interpretation and application of local and University policy and procedures in order to provide clear and consistent advice to clients.
5. Demonstrated experience in the use of information technology including Microsoft Office 365, InPlace, and corporate databases such as SAMS, HPRM, QUT Virtual, or have demonstrated ability to quickly acquire knowledge of new systems.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Queensland University of Technology - Student Support Officer (WIL)

Job opens: 28-Aug-2025

Applications Close: 11-Sep-2025 at 11.30pm