With 25+ years in the WA ICT industry, this organisation has an incredible track record of success in delivering challenging and complex projects for clients across various industry sectors. Delivering both strategic consulting services and quality software development solutions, they pride themselves on strong customer partnerships, service excellence and expertise in end to end solution delivery and support.

Work with a team of passionate Tech professionals within a highly collaborative, customer focused and team orientated culture.

Serving as the main point of contact between the organisation and a core group of clients, you will be responsible for maintaining and strengthening key client partnerships. The role involves using strong communication skills to promote the organisation's products and services in a way that matches client needs for service delivery within project time lines and contractual scope. The ideal candidate will have a strong understanding of ICT solution delivery practices, a drive for providing exceptional customer service and strong commercial awareness.

Key Responsibilities

• Manage and develop key customer accounts ensuring quality delivery of consulting services and software solutions design, development and support
• Develop a strategic account plan to manage delivery of services and communications plan
• Identify sales opportunities within key accounts to increase revenue opportunities
• Owning customer relationships and managing any issues/challenges to ensure customer satisfaction
• Take responsibility for the commercial relationship and engagement ensuring SLA's are being met
• Ensure technical and projects teams are aware of customer requirements and delivery expectations
• Preparation of sales proposals, quotations and responses to RFT/RFP/RFQ
• Pre-sales activities within key accounts in conjunction with technical team leads
• An interest in Business Development

Key Experience

• Demonstrated experience managing medium to large accounts delivering ICT services and solutions
• Proven record of growing key customer accounts and exceeding business objectives and targets
• Successful track record developing strategic customer relationships
• Excellent interpersonal and communication skills, both verbal and written
• Excellent organisation skills and attention to detail

About Us

We team of ICT professionals who help organisations develop IT strategy, architect effective technology solutions and build high quality, cloud-scale business applications. We write software, most often web applications, with specialities in enterprise workflow systems, mapping & geospatial, digital integration, digital identity, and cloud services.

The organisation seeks to be an employer of choice and offers interesting, challenging work and progress towards a variety of career paths within the organisation.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Jodie Gillespie on 08 9266 0941 for a confidential discussion.