Role Purpose:

The Business Practice Manager is responsible for the efficient, effective, and compliant operation of the law firm’s business functions. This includes financial management, HR and staffing coordination, operational efficiency, compliance and risk management, technology support, and enhancing client experience. As a key member of the leadership team, the role enables the legal team to focus on legal work by managing the non-legal aspects of the practice.

Key Responsibilities:

Financial Management

Monitor revenue, expenses, WIP, aged debtors, and cash flow.

Assist with budgeting, forecasting, cost control, and reporting to partners.

Liaise with external accountant/bookkeeper and ensure BAS, payroll, and financial compliance.

HR & People Management

Coordinate recruitment, onboarding, and induction of new staff.

Manage HR records, leave tracking, performance appraisals, and training plans.

Foster a positive team culture, aligned to the firm's values and professional standards.

Client Experience & Practice Growth

Support business development activities, including referral partner tracking and marketing initiatives.

Oversee client engagement letters, surveys, reviews, and complaint handling.

Monitor client onboarding and communications systems to ensure a high-quality experience.

Compliance, Risk & Technology

Maintain compliance with legal and ethical obligations, privacy, WHS, and employment law.

Administer practice management systems (e.g. LEAP, Smokeball) and liaise with IT vendors.

Ensure secure data handling, backups, and cybersecurity protocols.

Operations & Administration

Oversee/manage day-to-day office operations, including staff/office scheduling, systems, office supplies, and facilities.

Implement and maintain standard operating procedures (SOPs) and firm-wide policies/procedures.

Oversee file opening, closure, archiving, and trust account compliance with Law Society regulations.

Qualifications & Experience:

Essential:

5+ years of experience in law firm administration, professional services, or legal operations.

Demonstrated experience managing finances, operations, HR, and compliance.

Strong working knowledge of law procedures and legal office management.

Desirable:

Experience in a family law, boutique, or small-to-medium legal practice.

Familiarity with trust accounting, legal practice rules, and court filing systems.

Proficiency with legal software (e.g. LEAP, Xero, Smokeball).

Bachelor’s degree in relevant field (e.g. business, management, marketing, finance)

Key Attributes:

Highly organised with strong attention to detail.

Proactive and solutions-oriented with excellent time management.

Professional, discreet, and client focused.

Strong interpersonal and communication skills.

Values-aligned: integrity, empathy, professionalism, accountability.