Comcare has ongoing / non-ongoing vacancies in the following APS Level 3 roles in the Claims Administration and Income Support team in Canberra or Melbourne. Full time or part time available.

• Financial and Client Services Administration Officer
• Contact Centre Officer
• Income Support Administration Officer
• Recoveries Officer

A merit pool may be created and used to fill similar ongoing and non-ongoing vacancies.

Team and role overview

The Claims Administration and Income Support team (CAIS) is part of Claims Operations in Claims Management Group (CMG) and is responsible for the financial and administrative aspects of Comcare’s claims management service.

The Claims Administration and Income Support team performs financial services to support the claims business in the management of claims transactions. This includes calculation and transactional processing of accounts payable and weekly incapacity benefits. The team performs reconciliations of financial information across a variety sources, identifies anomalies and addresses these within legislative and policy frameworks. The team develops and implements financial recovery programs where opportunities are identified including but not limited to overpayments and third-party recoveries.

The Claims Administration and Income Support team has two sub-units, which are:

1. The Income Support unit is responsible for all aspects of claims income support including assessment, assurance, payroll for incapacity, and recoveries.
2. The Financial and Client Services unit includes the Contact Centre and is also responsible for processing new claims, emails, documents and invoices in a timely manner in support of injured workers, service providers and the broader group.

In joining this team of over 50 dedicated people you will have exposure to various functions and activities.

Our ideal candidate

The ideal candidate will demonstrate a positive and professional approach to their work, with a strong commitment to delivering high-quality customer service. You will be a dependable team member who contributes to shared outcomes and is willing to engage in challenging conversations with appropriate support. You will have the ability to understand, or experience in working with, legislation; confidence in using Microsoft and other systems; strong attention to detail; and a willingness to contribute to team success.

Desirable experience

• Experience in a service delivery or administration support environment would be well regarded.

Security clearance

• Ability to obtain and maintain a Baseline Security Clearance.

How to apply

The job information pack including how to apply can be obtained from our website https://www.comcare.gov.au/about/careers/current-vacancies

Closing: 11.59pm (AEST) Wednesday, 10 September 2025