Who We Are
Triangle Logistics Management are an award-winning Australian 4PL Supply Chain Integration company situated in Mount Waverley.

Our passionate and highly driven team helps make freight simpler and easier to manage for our clients which include some of Australia’s largest retailers, manufacturers, FMCG’s, wholesalers, and distributors.

The Opportunity
We’re seeking a motivated and people-oriented individual to join our dynamic team in a customer-focused role. This position offers long-term career potential and the chance to play a vital role within a highly successful and fast-growing company.

As a key member of our team, your primary focus will be on executing customer retention plans, ensuring satisfaction, and maintaining service excellence.

What you'll be doing

Answering incoming calls and responding to customer emails and messages in a timely and professional manner

Providing accurate information and guidance to customers on the company's products, services, and policies

Identifying and resolving customer issues, escalating complex cases to the appropriate team members as needed

Maintaining detailed records of customer interactions and documenting resolutions

Contributing to the continuous improvement of our customer service processes and procedures

Adhering to all relevant regulations, policies, and service-level agreements

Work Hours:

On site Monday to Friday, 9:30 am - 5:30 pm

What we're looking for

Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly, empathetic, and professional manner

Strong problem-solving and critical thinking abilities to effectively address customer concerns

Proficiency in using customer relationship management (CRM) systems and other relevant software

Experience in a customer service or call centre environment, preferably within the logistics or transportation industry

A commitment to providing outstanding customer service and a genuine desire to exceed customer expectations

Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities

What We Offer

A supportive and collaborative workplace.

Opportunities for career progression within a growing company.

Team-building nights to strengthen camaraderie.

Weekly group personal training sessions with a certified strength trainer.

How to Apply
If you’re seeking an exciting role within a company where you can grow your career or just be in a supportive workplace, we’d love to hear from you!

Apply now via SEEK with your CV and a cover letter explaining why you’re the perfect fit for this role.

We look forward to welcoming you to the Triangle Logistics Management team!