National Business Development and Intake Manager:

We are seeking a proactive and experienced National Business Development and Intake Manager to join our team. In this pivotal role, you will provide operational leadership and management across all NDIS services, ensuring inclusive outcomes for individuals and families accessing our disability service. You will be responsible for managing initial assessments, intake, and onboarding of new participants, as well as driving business growth through strategic sales and marketing.

Who we are:

We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Gratitude and i-Help Disability Services.

Gratitude Aged Care and Disability Services – A leading provider of aged care and disability services across Australia. Our name ‘Gratitude’ comes from Latin and means ‘an evolutionary need to form social bonds through reciprocal altruism’ – and we’re here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home – we’ll work in partnership with you and make it happen.

The Opportunity:

Reporting to the General Manager Customer Experience, the Business Development Manager will drive and deliver Gratitude’s growth strategy to support more people to live happier, healthier and more independent lives. The role is responsible for generating, nurturing and converting leads through highly developed relationship management skills in a defined region and being an outstanding brand ambassador while working closely with the Workforce & Operations network, BD network and Service Delivery team.

You will be responsible for, but not limited to:

Leading and contributing to a market leading national growth and sales culture

Building and managing processes for relationship management, and nurturing and converting business opportunities

Establishing and building and maintaining strong and sustainable relationships with funding bodies and relevant stakeholders

Identifying, triaging, assessing, and onboarding clients while ensuring a positive experience

Coordinating with the operations and support divisions and ensure seamless client onboarding and service delivery

Owning conversation targets and plans across all stages of customer journey

Generate and convert leads through sales and marketing initiatives.

Build and maintain strong local community and referral networks.

Manage the initial assessment, intake, and onboarding processes for new participants.

Provide advice and information to potential clients, careers, parents, and families.

Foster positive working relationships with external stakeholders.

Prepare monthly reports for the General Manager.

Maintain clear and accurate records.

Drive business development and recruitment initiatives.

Identify and secure new SIL homes/properties for participants.

Supervise support staff and services, ensuring positive support for participants.

Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.

Manage the SIL Participant onboarding process.

Support participants, families, and carers in understanding and accessing our services and policies.

Act as the ‘face’ of the business, building brand awareness.

Network across the disability and community care sector.

Attend Expos, Forums, Open days, and Networking events to promote our support services.

Additional Requirements:

National Police Records Check

NDIS Worker Screen or willingness to obtain

Evidence of work rights

Preparedness to undertake some intra and interstate travel

Bachelor's degree in Business Administration, Marketing, Health Services Management, or a related field (or equivalent experience).

Proven track record of success in business development, sales, or marketing roles, preferably within the healthcare, disability services, or related industry.

What’s in it for you:

Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision

Friendly team environment with a great community care spirit

Employee Assistance Program for staff and their families