Snap Fitness offers complete, compact fitness solutions for its busy members – from 24-hour access to the best training equipment in the industry to one-on-one coaching, to free fitness consultations and fun outdoor workouts by Snap Fitness professionals.

Snap Fitness relies on its staff to ensure customers get what they are expecting and more, and are inspired and motivated in a happy, supportive atmosphere giving them every chance of achieving their fitness goals.

In turn, Snap Fitness strives to provide its staff with a working environment, where:

Snap Fitness values guide all strategies, decisions and actions and transparency exists in its dealings;

everyone participates in worthwhile work that achieves shared goals;

people are able to challenge ideas, be respectful of the thoughts and ideas of others and are empowered to achieve goals; and

people recognise achievement and reward results.

Snap Fitness endeavors to help its staff grow and develop both personally and professionally. Snap Fitness therefore expects that its staff will:

demonstrate their passion for health and fitness;

believe in and uphold Snap’s vision and values;

participate and listen; and

do their absolute best in achieving results for themselves, their team and Snap Fitness members.

Position Purpose

The Assistant Club Manager is accountable for supporting the Club Manager in the day-to-day operations of the Club. The position provides key assistance to the Club Manager to drive sales and profitability and ensure a continued high standard of service is provided to members.

Principle Activities

Sales and Marketing

When required, attend Area management meetings.

Assist in completing marketing activities for the club ensuring outreach requirements are being met weekly.

Support the management and drive of sales for the club

Maximise member retention

Proactively keep up to date with, and promote, products and services and inform members of current promotions

Contribute to maximising selling opportunities through marketing initiatives and networking with local organisations and businesses including liaising with local schools and sporting teams to maximise the exposure with key local stakeholders

Customer Service

Undertake member inductions, program and training assistance as required by members

Contribute to monitoring service levels through member and staff feedback, to ensure customer needs are met and/or exceeded

Seek to resolve issues at first point of contact with the view to achieving a win-win outcome

Effectively communicate Snap Fitness Policies and Procedures

Operational Management

Support the development, operational control and performance of the Snap Fitness Club

Assist in managing the Club’s budget

Contribute to recruiting, training, developing and managing PT contractors to create a high-performing team, and in line with Policies & Procedures

Assist in supervising personal trainers to ensure that they are fulfilling the requirements of their agreement

Participate in the performance management process and take steps to drive performance improvement as a matter of priority

Ensure club presentation and operation is 100% compliant with required standards as per the Operations Manual (including cleaning and following cleaning procedures)

Assist in preparing staff rosters

Undertake, or assist in, the monthly ordering of supplies and re-sale stock, ensuring Purchase Orders are placed for all supplies

Contribute to managing regular maintenance and the timely repair of club equipment and facilities

Contribute to ensuring required WHS risks are managed by maintaining the clubs WHS Risk Register and ensuring all adherence to all WHS policy and procedures

Manage stock control in vending machines and Snap merchandise

Ensure behavior, dress and presentation standards are maintained by all staff

Maintain networks with other fitness professionals to keep up to date with changes and progress within the industry

Ensure quality and accuracy of all documentation including: Daily Activity Books and membership documentation, payroll, banking etc.

Contribute to setting and reviewing daily and monthly activity reports and targets

Contribute to maintaining updated employment files and ensure copies are forwarded to payroll office

Undertake other duties as required by the Club Manager

Skills, Knowledge and Experience

Recruitment, selection, and performance management for this position is based upon the persons demonstrated capability to:

(Technical) Maintain a sound level of knowledge and technical expertise across all facets of fitness club management including sales and marketing, membership, operational management, budgets, human resources and WHS management.

KPI:

Demonstrates adequate level of industry knowledge for assigned responsibilities and applies it to completing areas or achieving objectives.

Demonstrates appropriate technical skills necessary for completing assigned responsibilities.

Keeps current on recent industry developments and changes in company policy.

Demonstrates business numeracy skills and the ability to contribute to managing budgets including profit & loss.

Is aware of, and understands, legislative requirements and maintains an updated knowledge of Snap Fitness Policies and Procedures especially those related to HR and WHS.

Has a complete understanding of the Club’s emergency procedures including emergency evacuation procedures, fire alarm and warning systems.

Maintains a focus on ongoing personal development.

Has contributed to ensuring that staff and club operations are 100% compliant with Snap Fitness policies, procedures and Operations Manual guidelines.

Has contributed to ensuring that all marketing is implemented in accordance with Snap Fitness marketing standards and has Club Managers approval.

(Problem solving) Manage and facilitate outcomes for complex issues and competing priorities that involve, but are not limited to, sales, membership issues, IT systems, reporting and data management, people management and legislative/policy compliance.

KPI:

Can organise information and concepts and develop appropriate conclusions enabling senior management team to move towards achieving company objectives.

Can recognise problems, formulate alternative solutions, and develop appropriate conclusions.

Can prioritise and manage different tasks and projects at the same time (multi-tasking)

Is flexible and adaptable to changing needs of club and industry

Can support the timely and cost-effective resolution of customer complaints.

(Communication/Relationships) Utilise various communication mediums (including social media) and business relationship approaches to ensure that information about club operational and membership activities is appropriately shared and understood by the respective stakeholders.

KPI:

Oral and written communication meets required standards and includes relevant, accurate, and informative information

Negotiation skills are effectively utilized to problem solve and resolve complaints

Interpersonal skills, with a friendly disposition, are employed to build and maintain relationships with a diverse range of people

(Leadership, drive, and integrity) Exercise leadership, professionalism and ethics to support a result-focused business in a competitive and high-pressure marketplace.

KPI:

Maintains punctuality and ensures grooming & presentation guidelines are followed and maintained to a high personal standard

Contributes a knowledgeable team with high level of morale and motivation

Works with minimal supervision

Appropriately mentors staff

Demonstrated the ability to remain calm under pressure with problem-solving skills, and deal issues promptly and effectively

Contributed to building team spirit and building a supportive environment based on trust, respect and commitment

Upholds the values that support ethical behaviours in business

Has adhered to all Policies and Procedures as outlined in the Snap Fitness Operations Procedures and Snap Fitness Employee Handbook

(Achieve Results) Utilise resources and review club and own performance to deliver on a range of specified KPI’s related to sales, membership services, human resource management and work health and safety.

KPI:

Ensure all reporting is accurate and timely

Ensure that Snap Fitness systems and process are implemented and utilized appropriately

Takes responsibility for self and set priorities to achieve goals

Achieve sales targets as set by the Club Manager

Contribute to increasing member retention.

Please contact Tommy on 0421 950 435 or email your resume to [email protected]