ABOUT THE ROLE

As our next superstar Supports Specialist, you will be managing & coordinating the support provision of our disability support services to our valued QSSS Clients.

You will achieve this by recruiting, rostering and managing teams of Support Workers while partnering with Clients and key stakeholders to deliver supports exactly the way they wish supports to be provided. You will expand our ability to take on more new Clients as we continue to offer our uniquely simple model of disability support to more and more people.

Working from home, this role is extremely varied so the ability to work autonomously, prioritise workload and work well under pressure is key and is best suited to someone who is self – motivated, can motivate others and thrives on variety in their work.

We especially want to hear from those who are versed in the intricacies of the NDIS and who have experience in working in the disability industry as a whole. This is a leadership position and therefore experience in recruiting, leading and managing teams is a key skill for this role. Most importantly though, we are looking for a decent human being who has initiative, common sense, personality and a passion for making a positive impact in the lives of people with a disability.

The ideal Supports Specialist is someone who:

is extremely proficient in verbal and written communication (especially the skill of communicating with influence),

is a caring and capable leader who can make meaningful connections with the Clients and staff we are relied upon to lead and serve

loves helping people,

has experience in recruiting, rostering and managing teams

is tech savvy, can establish routines to work efficiently through a variety of daily tasks and loves collaborating & working with a high performing team.

can problem solve, think on the fly and make wise decisions based on the information you have in front of you (if you need a flow chart to do your job, this may not be the opportunity for you).

If this is you, we would love to hear from you.

Salary is $94,490.33 plus Superannuation

Hours: Mon - Fri 9am - 5pm Please Note: Disability doesn't have start / finish time. We need to be flexible to the needs of Clients when needs arise. Please no clock watchers. We will give back to you what we take but Clients rely on us to live their lives - a role we take very seriously.

Reporting to: QSSS Lead Support Specialist as part of our QSSS Leadership Team

YOUR KEY RESPONSIBILITIES & ACCOUNTABILITIES…

Mandatory: Be a decent, caring and supportive human who understands that a Client is the decision maker and the expert in their support needs … and you are the expert in making it happen

Have experience in the disability industry, ideally in the dissemination and application of Participant’s NDIS plans, including how best to creatively maximise Client's ability to get th supports they need

You are a leader and as such you will be expected to support, educate and lead Support Workers in their responsibilities and accountabilities in providing person centred / Client directed supports by holding regular Team Meetings, Tenancy Meetings & Support Worker SupervisionCoordination of supports for our Clients and ensure their needs are met.

Recruitment of Support Workers to be part of the Client's unique and hand picked team to ensure Client needs are met

Partner with Clients & to ensure their support needs are met

You will be key in building and maintain meaningful relationships with Clients, the wider community and relevant stakeholders

Complete all relevant Client administrative tasks such as but not limited to; Client Profiles, Support Plans, Client Rosters, Data Collection and Reporting, Risk Assessments, PEEP's, Applicant Phone Screenings, Addressing Client Complaints and Feedback.

And of course work and within the clearly defined NDIS Guidelines, QSSS Protocols, Expectations and Values

TO BE SUCCESSFUL YOU MUST

Have experience in applying NDIS Participant plans or similar NDIS experience

Have excellent written and verbal communication skills with people of all backgrounds and demographics

Uphold and approach all work tasks within our Core Values of Compassion, Accountability, Teamwork, Courage, Humility & Integrity

Be relatable, reliable and show high quality rapport building abilities

Excellent attention to detail

Able to work in a position of trust and autonomy and the ability to make wise decisions utilising your existing skills and initiative to find solutions to complex problems

Be adaptable and have a positive approach to change

Working knowledge of Microsoft Word, Excel, Outlook Emails and PowerPoint essential

QLD Drivers licence & vehicle for transport

If choosing to work one day from home - have a suitable home office work area with high speed and stable internet is essential - we will provide you with the equipment

If you believe you are the right fit for this amazing opportunity, please submit your (ensure you provide both):

Cover Letter (Mandatory, you won't be considered if you do not include your "Why") - explaining to us why you think you would be the perfect fit for this position, addressing how you demonstrate the above accountabilities, responsibilities and selection criteria, AND,

CV (Mandatoy) - outlining your overall career goals, relevant experience and qualifications

For more information, contact Greg Facoory - Chief Operations Officer on 0498 475 762