MAYDAY Recruitment is seeking an experienced A&H claims professional to join a high-performing Accident & Health team within a leading insurance company!

A fantastic opportunity to step into a specialist role managing complex claims with a strong focus on stakeholder communication, compliance, and timely resolution.

You’ll play a key part in helping clients through the claims process while contributing to best-practice improvements in a collaborative, hybrid work environment.

What's in it for you?

• Full-time, permanent role
• Opportunity to come in at senior level, depending on experience
• $75,000 – $95,000 + super
• Location: Sydney (CBD) with hybrid flexibility (2–3 days WFH)
• Join a national claims leader with a strong track record of career development and internal progression.
• Be part of a people-first culture that values wellbeing, flexibility, and meaningful employee benefits.

Main responsibilities include:

• Manage and assess accident and health claims from start to resolution.
• Review medical records and policy documentation to determine eligibility and liability.
• Conduct investigations, liaise with policyholders, claimants, and healthcare providers.
• Communicate with stakeholders to gather information and clarify claims details.
• Make informed settlement decisions within authority limits.
• Ensure compliance with policies, legislation, and internal claims processes.
• Guide and support other claims staff with technical queries or complex cases.
• Contribute insights to improve claims processes and mitigate risk.

The ideal candidate:

• 3+ years’ experience in accident & health insurance claims, or similar experience within Workers Comp, CTP, Life insurance, Loss of income, Financial Lines or Injury management.
• Strong understanding of policy language, claims legislation, and medical terminology.
• Excellent written and verbal communication skills.
• Detail-oriented with strong analytical and decision-making skills.
• Able to manage competing priorities in a fast-paced, high-volume environment.
• Familiar with claims management systems and software.

If this sounds like the ideal role for you, apply today!

Any questions, please reach out to [email protected]