MAYDAY Recruitment is proud to be partnering with a leading organisation in the insurance industry to recruit 2 x Strata Claims Consultants for a growing team based in North Sydney.

These positions are offered on a temporary basis with the possibility of long-term extension or permanency.

This is a fantastic opportunity to join a fast-paced and supportive environment where you will manage the end-to-end lifecycle of strata claims. You will communicate regularly with clients, brokers, repairers, and internal stakeholders, handling all aspects of the claims process, from lodgement through to resolution.

Join an award-winning company that values inclusion, collaboration, and flexibility, and be part of a team that plays a key role in delivering a smooth and effective claims experience for its customers.

What’s in it for you?

• Immediate start within the next 1-2 weeks
• 6-month temporary role with potential for extension or permanency for the right candidate
• Full face-to-face training with experienced team members
• North Sydney location – central offices next to public transport
• Hybrid working model – 2 days work from home after training
• Join a large, supportive office alongside experienced claims consultants and managers
• Monday – Friday, 8:30am – 5:00pm
• $40.56 p/h + super

Key Responsibilities:

• Manage end-to-end strata claims from lodgement to finalisation, ensuring efficient and fair outcomes for customers
• Assess property damage claims, appoint assessors or builders, and coordinate required inspections
• Liaise with policyholders, brokers, repairers, and internal departments to gather and validate information
• Interpret and apply policy wordings to determine claim outcomes in accordance with company guidelines
• Review and authorise quotes, manage variations, and ensure repairs progress in a timely manner
• Maintain accurate records and update claim information across internal systems
• Provide empathetic and professional customer service throughout the claims journey
• Ensure all claims meet compliance, service standards, and turnaround targets
• Identify and escalate any potentially fraudulent or complex claims

The Ideal Candidate:

• Proven experience managing end-to-end property claims (domestic or commercial)
• Strong knowledge of insurance policies, building terminology, and repair processes
• High attention to detail and accuracy when assessing information and processing claims
• Ability to multitask and manage competing priorities in a fast-paced environment
• Full Australian working rights

If you are immediately available to join a leader in the insurance industry and advance your claims experience within strata, apply today.