At HAYLO People, we specialise in recruitment across Personal Injury, Safety, and General Insurance. We’ve partnered with a leading insurer who are currently looking for a Claims Consultant to join their Sydney team, working across multiple lines of claims.

The Role

• Location: Sydney CBD | 2 days work from home
• Hours: Monday-Friday 8:30 am - 5:00 pm | Strong work-life balance
• Salary: $60,000 - $80,000 Plus Super
• Contract: Full Time, Permanent (Permanent Residents and Citizens)

As Claims Consultant, your duties will include, but are not limited to:

• Confidently manage a variety of insurance claims across multiple lines, guiding clients through the claims process, clarifying documentation requirements, and ensuring accurate and timely lodgement.
• Build lasting connections with clients and brokers, championing products and values they can trust.
• Deliver exceptional service tailored to diverse needs, making every interaction memorable.
• Actioning claims quickly and effectively, complying with company standards and SLA requirements.
• Guarantee compliance with industry regulations, legal mandates, and company policies.

Benefits

• Work-life balance with flexibility to work from home and flexible start/finish times.
• Opportunities to progress within the organisation and develop your career.
• A supportive and fun work environment with a positive and socially inclusive culture that celebrates diversity.

To be successful in this role, you will offer:

• A minimum of 1 year in insurance claims handling — you're confident managing the process from start to finish.
• You genuinely care about creating a great experience for customers and supporting them through challenging times.
• You’re adaptable, proactive, and perform well when things move quickly.
• You’re curious, eager to learn, and always ready to take on new challenges.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

HAYLO People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role in further detail, please get in touch with Dakota Morgan at [email protected] or 0433 039 899.