Are you the friend everyone turns to when they need advice? Solving problems is your bread & butter? Chatting to anyone is basically your Olympic sport? (Like seriously, could talk under water?).

If you’re nodding along thinking yeah this is so me, then hey bestie! This might be a match made in job application heaven.

Our Customer Joy Team members are part organiser, part problem-solver, and full-time cheerleaders. You’re the go to person for our customers when they need things sorted quickly and made easy – and they always leave the convo feeling supported, stress-free and full of joy!

You’ll be surrounded by a team that genuinely loves what they do (and equally loves a chat).
You’ll also be a part of a business that’s growing fast – which means new opportunities, fun projects, and career growth along the way.

We’re looking for someone vibrant, bubbly, and with an eye for detail to join our team. If this is sounding like your dream job – it probably is. So don’t overthink it!

About the Role –

Your day-to-day will include:

Chatting with our fabulous customers via phone, email, and our online chat

Guiding schools through their gifting orders – giving advice, making changes, and following up so it’s all smooth sailing

Collaborating with schools to bring their Year 6 Leaver Shirts to life – from enquiry to delivery, ensuring the process is easy, stress-free and enjoyable

Collaborating with our design, marketing, and warehouse teams to make sure everything is on point

Keeping things organised behind the scenes with some admin tasks and order tracking (the little details that make the big difference!).

Maintaining that SGI signature joy in everything you do

You don’t need years of customer service experience to shine here – you just need warmth, good vibes, and a can-do attitude!

About Us –

Knowing the company you will be representing is important, so click here to read all about SGI!

But instead of dusting off the big ol’history book and starting this with a once upon a time intro, we would rather take this opportunity to tell you a little bit about the team you will be joining!

The Customer and Comms team (your future colleagues) are young, we’re fabulous, we do drop the occasional Slay – not sure if this will be a pro or con, really depends on your preferred vocab 😉

We work hard and always strive to do our best, but we also don’t take life too seriously. We have a great sense of humour, we support each other, we have a serious love for what we do and (yes que the cheese…) we’re one big family.

We’re not your typical corporate company – you’ve probably already picked up on this vibe! We’re a proudly family-run company, we’re a growing team and a growing business. So if you're ready to jump on board and grow your career alongside us – let's do this!

About You –

You’ll be the perfect fit if:

You’re a natural communicator, who makes people feel supported and understood

You’re organised, detail-oriented, and love ticking things off a to do list

You thrive when problem solving and can juggle multiple tasks at once

You work well in a team but also take initiative on your own

Customer service experience is a plus, but not a deal breaker – it’s about your energy, attitude, and willingness to learn as you go

You bring the vibes and enthusiasm everyday

Most importantly (and this is the biggest one): You’ve got the confidence to lead customers through the SGI journey. Making suggestions, offering advice, and showing them why we’re different (and better 😉) than other providers. You’ll pick up our processes quickly and use that knowledge to make every customer feel like they’re in the best hands.

Ready to Apply?

Ready to spread the SGI joy? Apply now with your resume and a cover letter introducing yourself and telling us why you want to join the team!

If we think you’re going to be a great fit, we’ll reach out and just so you know, our first catch-up is exactly that: a meet and greet. We want to know if we like you, sure – but it’s just as important that you like us too! Culture matters here, and we want this to be the right fit both ways. ♥