Are you ready to lead change? Take on a role where you'll oversee staff and customers. Bring your skills and passion together to create a meaningful impact!

About Your Role
This is a full-time permanent position based in Rockhampton where you'll be responsible for overseeing operational teams, creating opportunities, and aligning services with customer needs within Short-Term Accommodation and a new Supported Independent Living home. This role focuses on the organisation’s core mission and ensuring positive outcomes for customers, their families, and the organisation.

This is a rewarding opportunity for an experienced Service Manager as you’ll be managing services across Rockhampton. You will be supported by a fantastic team that shares your dedication and passion.

Responsibilities include:
• Align services with Multicap’s vision, priorities, and customer needs.
• Provide strong leadership and support to staff.
• Lead and develop a team to ensure personalised service delivery and growth.
• Participate in staff recruitment and selection based on service needs.
• Build and maintain key stakeholder relationships.
• Manage the referral, intake and assessment of customers entering Multicap services.
• To identify and develop individual service plans, budgets and quotes.
• Manage feedback and complaints processes.
• Support service financial goals by forecasting, assisting with budgets, operating within parameters, and initiating corrective actions.

Experience, skills & qualifications
• Experience in disability services and managing STA/SILs
• Relevant qualifications in human services or equivalent
• Knowledge and understanding of the NDIS
• Experience or knowledge on PBS plans (preferrable)
• Proficient in staff management, including recruitment assessment, development planning, and performance management.
• Skilled in developing Person-Centred-Plans within a positive behaviour framework.
• Knowledgeable in legislation, safe work practices, and adherence to policies.
• Financially adept, capable of budget management and providing advocacy as necessary.

Requirements
The successful applicant will be required to hold or be willing to obtain
• Valid drivers licence
• CPR and First Aid certificate
• NDIS worker screening clearance (yellow card)
• Blue card (Working with Children Check)
• NDIS orientation module certificate
• Ability to travel occasionally to Eight Mile Plains (Brisbane)

Benefits include:
• Professional Development: Take advantage of opportunities for ongoing professional growth and career advancement.
• Salary Packaging: Increase your take-home pay through flexible salary packaging options.
• Employee Assistance Program: Access confidential support and counselling services through our EA Program.
• Employee Referral Scheme: Benefit from our referral program with rewards for recommending new team members.
• Retail Discounts: Enjoy exclusive discounts at hundreds of retailers to save on everyday purchases.

About Multicap
At Multicap our sole purpose is to ensure that the quality of life of people living with disability and their families is enhanced by our support, at Multicap we believe everyone deserves to live life to the full. Multicap have been operating now for over 60 years and is one of the most highly regarded disability service providers in Queensland, Northern New South Wales, and Victoria. All ways, always. We are growing and diversifying due to our commitment and sole purpose - the quality of life for people with disabilities and their families is enhanced by our support.

Apply now
If you're ready to lead a team and contribute to our mission of enhancing the quality of life for people with disabilities, apply now! Visit www.multicap.org.au or email [email protected] for more information or any inquiries.

Multicap acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.