About the company:

This is a fantastic opportunity to join a leading national credit provider specialising in both consumer and commercial lending. The business is currently experiencing strong growth and continued success, creating an exciting environment for the right individual to thrive.
Renowned for their people-first approach, they combine a fun and inclusive culture with a strong focus on employee wellbeing and development. Their commitment to delivering outstanding customer experiences is matched by their dedication to fostering a supportive, respectful and rewarding workplace.

About the role:

The Credit Analyst / Sales Officer plays a pivotal role in assessing loan viability and working closely with key stakeholders to deliver the best possible outcomes for customers. This is a position for someone who not only understands credit processes but also thrives on helping customers achieve their goals.
We are looking for an individual who is confident picking up the phone, building strong relationships with leads and guiding them through to a successful outcome. The ideal candidate will combine exceptional customer service skills with a strong attention to detail, ensuring all operational protocols and credit procedures are followed with accuracy and care.

Duties:

• Deliver outstanding customer service, ensuring a positive and supportive experience.
• Proactively contact existing customers from the database to strengthen relationships.
• Follow up on leads generated through various channels to drive successful outcomes.
• Assess loan applications in line with company policies and credit procedures.
• Conduct thorough employment and rental reference checks.
• Liaise effectively with brokers and customers to manage applications smoothly.
• Review and assess credit files, including analysis of bank statements.
• Accurately calculate and verify income, expenses, and overall affordability.
• Monitor and follow up on all current applications to ensure timely progression.

Skills and Experience:

• A customer-centric mindset.
• High attention to detail and the ability to prioritise competing deadlines under pressure.
• Your strong communication skills allow you to quickly build trust and connect with a wide range of people.
• You’re a natural at supporting others and genuinely enjoy helping customers and colleagues alike.
• You enjoy making a sale and driving company growth.
• Known for your attention to detail, you thrive in dynamic environments and can confidently prioritise competing deadlines.
• You bring a genuine desire to help others, with a natural ability to problem-solve and think on your feet.

The Perks:

• Hybrid working arrangements – flexibility to balance work and life.
• Leadership and career development opportunities – grow your skills and progress your career.
• Parental support payments – extra support during life’s important moments.
• Birthday day off – celebrate your special day, on us!
• Weekly wellbeing classes – because your health and happiness matter.
• Short-term incentive program – be rewarded for your contribution and results.
• Annual company bonuses – share in the success of the business.
• Convenient location – close to public transport for an easy commute.

Please apply online by clicking on "apply now" or contact Jade Lawton at 0434 228 334 to discuss or email a word copy of your resume to [email protected]