Do you have strong analytical skills and the ability to deliver exceptional customer service?
Looking for a role that combines investigation, decision-making, and supporting travellers during critical moments?

Benefits

• Work for a well-regarded Travel Insurance Company.
• Progression and development opportunities as the company continues to grow.
• Ongoing training and development.
• Sydney CBD location and work from home flexibility (3 days in office per week).
• Vibrant team culture, working alongside a supportive and friendly team.
• Great opportunity for someone to develop in the travel space and liaise with a range of clients.
• Salary: $77k + super.

Position Description

• Review and assess travel insurance claims, including trip cancellations, delays, lost baggage, medical emergencies, and other covered events.
• Investigate claim circumstances, including interviewing claimants, witnesses, and service providers.
• Verify documentation, request additional information, and determine claim validity.
• Estimate financial losses and provide detailed reports to support claim decisions.
• Guide and mentor Level 1 assessors, providing training and technical advice.
• Collaborate with underwriting, emergency assistance, and other internal teams on complex claims.
• Manage urgent emergency assistance claims, ensuring timely and effective resolution.
• Ensure compliance with all regulatory requirements and maintain accurate claim records.
• Communicate claim outcomes clearly and professionally, ensuring a positive policyholder experience.

Hours: Monday–Friday, 9:00 am–5:00 pm.

Skills and Experience

• 2 + years’ experience in claims handling is required, preferably in the travel or insurance industry.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of insurance principles and regulatory standards.

This is an exciting opportunity to play a key role in delivering efficient, fair, and customer-focused claims solutions.
If you’re ready to help travellers navigate their toughest moments with confidence, we’d love to hear from you.