Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

Are you a values-driven leader with a strong commitment to Freedom of Information matters that is guided by Governance and Compliance? Do you thrive in dynamic environments that require high attention to detail, strategic thinking, and exceptional team leadership? The National Disability Insurance Agency (NDIA) is seeking an experienced Assistant Director to join our Freedom of Information team. This is a unique opportunity to shape and deliver impactful team management to support the legal services team to manage Information reviews.

The Information Access, Freedom of Information (FOI) team sits within the Information Release, Privacy and Legal Operations (IRPLO) Branch. The Freedom of Information team manages the Agency's FOI and Participant Information Access (PIA) functions to ensure compliance with statutory timeframes and will build the function to improve Agency knowledge and contributes insights to improve the participant experience. The team is also responsible for the Agency’s management and response to complaints and external review requests made to the Office of Australian Information Commissioner (OAIC).

Where you can add value

As the EL1 Assistant Director, Information Access you will lead the team managing high volume requests for information from internal and external stakeholders.

Responsibilities of the role include but are not limited to:

• Leading the team in making decisions on various matters in accordance with the FOI Act.
• Supporting the FOI team and legal services team to manage Information Commissioner reviews.
• Providing advice on FOI matters in accordance with the FOI Act.
• Producing quality written correspondence for a range of audiences such as Board papers, media releases, reports for Parliamentary committees, and correspondence.
• Contributing to team capability uplift and practice building initiatives that promote best practice, meeting statutory timeframes and maintaining quality standards.
• Delivering training to the FOI and Participant Information Access (PIA) teams and Agency staff across several line areas to support FOI and PIA handling and awareness.

Enough about us, let’s talk about you

• Expertise in Freedom of Information (FOI) and leading teams managing FOI functions.
• Experience in building large operational teams with a track record of enhancing performance and compliance.
• Organised, driven and able to exceed in a fast-paced work environment with competing priorities.
• Experience in delivery of administrative access to personal information and familiarity with Privacy Principles.
• Excellent communication and interpersonal skills to develop and maintain stakeholder relationships and experience in navigating challenging conversations whilst providing accurate advice on sensitive matters.
• Highly motivated, resilient and be able to provide advice on moderately complex matters to both internal and external stakeholders in an empathetic manner.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Brisbane - QLD, Geelong - VIC, Adelaide - SA, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close on Friday 5th September 2025 at 5:00pm (AEST).

Any questions, please contact Kylie Burley via email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact Hoban on 1300 550 388 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.