Operations Manager
The LAP Collective
Posted 7 days ago
The Lap Collective is growing fast—and we need an elite, hands-on Operations Manager to match that pace. This role is perfect for someone who thrives in a dynamic environment, isn’t afraid to roll up their sleeves, and has the confidence to lead as well as execute. You’ll take charge of operational success across our brands—JAYD, TRISWIM, FINIS and Shaw and Partners World Ocean Series—and play a key role in driving AI-powered innovation across inventory, fulfilment, and customer support.
This is not a role for someone who wants to sit still—this is for someone who wants to build, scale, and lead from the front.
Key Responsibilities
1. Leadership & Ownership
Lead and support a flexible operations team while stepping in yourself when required—whether it’s dispatch, admin, or problem-solving.
Adapt quickly to change and manage the pace and priorities of a fast-scaling business.
Build a high-performance culture that values accountability, energy, and progress.
2. AI Integration & Process Innovation
Identify and implement AI tools and automation across inventory, dispatch, customer service, and reporting.
Stay ahead of the curve with emerging tech, bringing ideas and testing them fast.
Continuously improve systems to save time, reduce errors, and enhance the customer experience.
3. Inventory & Stock Management
Oversee end-to-end inventory processes across brands (experience with Cin7 or similar tools preferred).
Ensure high stock accuracy and lean inventory levels, without risking stockouts.
Collaborate with Finance and Sales to align stock with seasonal demand and cash flow.
4. Dispatch & Fulfilment Excellence
Maintain same-day/next-day fulfilment speed across growing volumes with low error rates.
Design scalable workflows that blend people, systems, and automation effectively.
Track cost and time-per-order data to improve efficiency.
5. Customer Service Ownership
Oversee customer support via Gorgias (or similar), ensuring a consistent, friendly, and fast support experience.
Coach the team on tone, efficiency, and macro usage.
Step in to help resolve tricky customer issues when needed.
6. World Ocean Series & Apparel Logistics
Oversee inventory, uniforms, and merchandising needs for the World Ocean Series event calendar.
Work closely with marketing and logistics teams to ensure event deadlines and brand standards are met.
7. Culture, Facilities & Support
Maintain a clean, energised workspace and a stocked team fridge.
Jump in where needed and support other departments, especially during peak periods or launches.
Who You Are
An experienced Operations Manager with a background in eCommerce, logistics, or fast-moving businesses.
A tech-savvy problem solver who loves automating workflows, integrating AI, and improving systems.
A builder mindset — happy to lead a team, but equally happy doing the work yourself.
Strong with data, clear communication, and bringing structure to chaos.
Prior experience with tools like Cin7, Shopify, Xero, Gorgias, Notion, or AI tools like Zapier, ChatGPT, Make.com, or Airtable is a bonus, but not essential.
Key Performance Indicators (KPIs)
(These will be set in more detail but include the following areas):
Inventory Accuracy: 99%+
Dispatch Speed: 99.9%+ same-day/next-day fulfilment
Error Rate: <.1% in fulfilment and customer support
Customer Satisfaction: >X% positive rating on Gorgias
Process Innovation: At least X AI/process improvements per quarter
Cost Efficiency: Reduction in time/cost per order over time
About The LAP Collective
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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