Rostering and Intake Support Officer

$76,000 – $81,000 per year

Carinbundi is a not-for-profit organisation dedicated to providing exceptional aged and disability support services in the Bundaberg region. With a history spanning over 30 years, we pride ourselves on our strong community connections and person-centred approach to care. Join our passionate team and make a meaningful difference in the lives of those we serve.

We are currently seeking to appoint a Rostering and Intake Support Officer, tasked with assisting both the Rostering Manager and Client Intake Engagement Manager with a rage of diverse administration duties.

Key Roles and Responsibilities

This position will support the Rostering and Intake teams with:

Interpret the Social Community, Home Care and Disability Services Industry Award 2010 and apply to the Roster

Compiling fortnightly rosters for over 200 staff across multiple locations working rotating 24/7 rosters

Liaise with staff to coordinate shift preferences, availability, and leave requests

Apply daily changes in the roster in a timely manner

Assisting with verifying timesheets in preparation for payroll with accuracy and attention to detail

Liaising with both new and existing participants and families

Developing and maintaining relationships with external stakeholders

Assist with the development of Service Agreements and Schedules of Support for new and existing participants

Maintain participant records as required

This position will also assist the After Hours On-Call team

Provide after-hours On-Call assistance, on a rostered basis

Key Selection Criteria

Proven experience in a rostering or scheduling role, preferably within the aged care or disability services sector

Strong communication and interpersonal skills to liaise effectively with staff

Excellent organisational and time management skills with the ability to juggle multiple priorities

Proficient in using rostering software and Microsoft Office applications

The capacity to work both independently and as part of a team

Demonstrated experience in, and contemporary understandings of, the Disability Sector in its current environment, including the transition to NDIS and working with the NDIA

Demonstrated skills and experience in building and maintaining relationships with customers and their families/carers to ensure they reach and/or exceed their identified goals

Join our team and work for an organisation strategically focused to deliver integrated, person-centred services that are flexible, innovative and consistent with Carinbundi’s Minimum Standards. Please submit your written application addressing the Key Selection Criteria.

We offer Salary Packaging of up to $15,900 per annum.

Applicants will need to undergo a physical capacity assessment and drug and alcohol test prior to employment. Applicants must also hold both a Working with Children (Blue Card) and NDIS Worker Screen Card (Yellow Card) or be willing to obtain prior to employment.

Carinbundi is an Equal Opportunity Employer. We celebrate diversity and are passionate about creating an inclusive team environment.