About the Role:

As our new Treatment Coordinator, you'll be the first point of contact for new patients and the key guide on their journey to a better smile. You’ll work closely with the orthodontist and clinical team to ensure a seamless and informative experience for every patient.

Key Responsibilities:

Welcome and support new patients during their initial consultation

Assisting the orthodontist with new and existing patient consultations

Coordinate and support the daily duties of the providers and work closely with our team

Present treatment plans and explain options clearly and confidently

Discuss financials, payment plans, and insurance options

Coordinate diagnostic records and treatment start appointments

Follow up with prospective patients and maintain communication

Keep accurate records and assist with patient retention efforts

What We’re Looking For:

A warm, professional communicator with a passion for patient care

Previous experience in a dental or orthodontic setting is preferred

Sales or customer service background is highly valued

Organised, self-motivated, and comfortable discussing financial information

Knowledge of dental software (e.g. Dolphin, Cloud 9, etc.) is an advantage but not required

A vibrant personality, lots of empathy and a patient-focused approach

Why you’ll love working with us:

Specialized field – Get experience in a growing and rewarding orthodontic practice

Ongoing professional development – We support your growth with training opportunities

Flexible working options – Full-time or part-time hours to fit your lifestyle

Modern clinic – Equipped with the latest technology for the best patient care

Team culture – Friendly, supportive, and collaborative work environment

Additional perks – Uniforms provided, discounts, and social team events!

How does this all sound? If we’ve got your interest, and you love making people smile, then we welcome you to apply today!