Front Office Coordinator - Full Time
Smile Society
Posted 3 days ago
In the past year, Smile Society has grown from 2 chairs to 4 chairs , a team of 7 to a team of 13 — and with our patient community expanding, we’re seeking a Front Office Coordinator to be the welcoming face of our clinic.
This is our final recruitment intake for 2025. The next chance to join won’t be until Feb/March 2026.
At Smile Society, our Front Office Coordinators aren’t just administrators — they also step into Treatment Coordinator responsibilities, guiding patients through their treatment journey and making a genuine impact on their health and confidence.
What You’ll Do
Welcome patients with warmth, professionalism, and empathy
Manage appointment schedules to keep the clinic running smoothly
Guide patients through treatment plans & finance options
Handle payments and keep accurate patient/financial records
Support clinical staff with referrals, lab work, and admin tasks
Play a key role in shaping patient experience from consult to completion
About You
Experience in dental or healthcare front office (1+ years preferred)
Understanding of basic dental procedures and terminology preferred
Proficient in Microsoft Office Suites (particularly Outlook, Excel and Word)
Experience processing EFTPOS, HICAPS, Medicare payments, Humm, Denticare and other Payment Plan options
Strong organisational & multitasking skills
Clear, patient-centred communication style and phone skills
Professional, reliable, and detail-oriented
Excited to grow into a Treatment Coordinator pathway
A team player who thrives in a busy, evolving clinic
Why Join Us?
Above-award pay, tailored to your experience
Rare career progression into Treatment Coordination
A modern, expanding clinic in Norwood with a reputation for quality care
A supportive, professional team that values growth & accountability
The chance to make a real difference in people’s health & confidence
If you’re looking for more than “just a front desk role” and want to be part of a patient-focused, career-growing team, apply now.
Send your resume + cover letter to [email protected] or via Seek.
About Smile Society
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