🌟 Client Services Manager – Accessible Vehicle Rentals (Brookvale, NSW)

Full Time | $85–95K plus super | On-site only

We are looking for a Client Services Manager to join our small, experienced team in Brookvale, helping to run a respected rental business focused on wheelchair-accessible vehicles.

This is a hands-on, varied role where you’ll be working directly with clients, families, Support Coordinators, insurers, service providers, and internal staff to make sure our clients get the vehicles they need — safely, smoothly, and with care.

We’re a purpose-driven business serving people with disabilities, and our clients often rely on our vehicles for independence, appointments, holidays, and family time. So we’re looking for someone who brings diplomacy, care, and initiative to the job — and who can juggle competing priorities while keeping the big picture in mind.

🛠️ Your day-to-day will include:

Coordinating bookings for our fleet of accessible vehicles

Communicating with a wide range of stakeholders (clients, carers, Support Coordinators, service providers, insurance companies)

Problem-solving and adapting to the unexpected — no two days are the same

Supporting team members and contributing to a collaborative, “pitch in where needed” culture

Managing multiple email threads and phone calls with strong written and verbal communication

Handling sensitive or complex client situations with maturity and tact

Using booking systems and spreadsheets — expert Excel skills and confidence with digital tools is important

✅ You’re a great fit if you:

Have experience working with NDIS clients or other at-risk groups

Have experience with vehicle rentals

Know how to manage time well and stay calm under pressure

Enjoy variety, and like being part of a small team where everyone contributes

Can think like an owner — spotting what needs to be done, and doing it

Are detail-oriented, diplomatic, and resourceful

Have good general computer skills and pick up systems quickly

Want to be part of a mission-driven business making a real difference in people’s lives

🔧 The details

Location: Brookvale, NSW (on-site only – this is not a work-from-home role)

Hours: Full-time

Salary: $85,000–$95,000 plus super (negotiable based on experience)

Looking ahead: The business continues to evolve — as the needs of our clients shift and opportunities for growth emerge, there’s room for the right person to take on more responsibility over time. We value people who can think long-term and help shape what’s next.

💬 How to apply

If this sounds like you — or like the kind of role you’ve been waiting for — we’d love to hear from you. Please send a brief cover letter and your CV.