Senior Client Services Manager – Chartered Accounting Firm
Central Parramatta CBD location (Hybrid work available)

Are you an experienced client services leader looking to join a progressive, high-performing accounting firm?

Salary: $100K–$120K + Super (negotiable based on experience)

About us

Our firm is a mid-tier, full-service Chartered Accounting practice based in Sydney. We partner with a diverse portfolio of business owners, investors, and high-net-worth clients, delivering accounting, tax and advisory solutions.

Our client-focused approach, combined with technical expertise, has positioned us as trusted advisors in the industry. We’re known for building long-term relationships, delivering exceptional service, and fostering a collaborative team culture.

Perks and Benefits

We offer a supportive environment where our team of professionals are empowered to lead, influence, and innovate. Benefits include:

Flexible hybrid working arrangements

Regular professional development opportunities

A friendly, collaborative team environment

Modern office close to transport and parking

Social events and firm-wide celebrations

Weekly health and fitness programs

What you'll be doing

Reporting to the Managing Partner and Practice Manager, you will lead client relationship management for a designated portfolio, ensuring exceptional service delivery while identifying opportunities for growth. This role will see you managing a small team of Accountants, overseeing workflow, and acting as the primary liaison between clients and specialist service teams.

Your expertise will ensure clients receive timely, proactive advice, and you’ll play a key role in delivering on our client service standards.

General job tasks and responsibilities:

Manage and grow relationships within your portfolio, acting as the key contact for clients

Oversee service delivery across tax, accounting, and advisory engagements

Identify opportunities to up-sell and cross-sell additional services

Lead and mentor junior and support staff

Monitor workflow, budgets, and deadlines to ensure service excellence

Respond to client queries promptly and effectively

Attend client meetings and present strategic recommendations to directors and stakeholders

Coordinate with internal departments to ensure smooth delivery of projects

Drive process improvements to enhance the client experience

About You

You are a strategic, client-focused professional with proven experience in senior account management or client services within an accounting or professional services environment. You thrive on building relationships, solving problems, and leading teams.

You balance commercial acumen with a genuine commitment to client care, and you’re confident working directly with business owners, boards, and C-suite executives.

Key requirements

Minimum 5+ years in a senior client services or account management role within accounting firm

Strong leadership skills with experience managing teams

Ability to interpret complex client needs and develop tailored solutions

Excellent communication, influencing, and presentation skills

Proven ability to manage multiple priorities in a fast-paced environment

Strong commercial acumen and a focus on building long-term client relationships

Proficiency in Microsoft Office Suite (experience with accounting software is an advantage)

High attention to detail and organisational skills

Ready to take the next step?

To discuss this opportunity in confidence, contact Brittany Birch on 02 9157 5781 between 9:00am – 5pm, Monday to Friday.

Applications will be reviewed as they are received, so don’t wait - apply now and take the next step in your career with a firm that values excellence and relationships.