Job Description

Role: Administration Assistant

Industry: Insurance Building

Reports to: Director

About the Role

We are seeking a detail-oriented and proactive Administration assistance to join our insurance building team. This role is central to supporting the smooth delivery of insurance building projects from initial work orders through to completion. You will liaise with insurers, clients, and trades, ensuring all documentation, compliance, and scheduling is managed effectively. The role will include management of accounts payable and receivable, general office management duties and assist the company were required in everyday workflow.

This role is for 30 hours per week with opportunity to expand to full-time hours for the right candidate.

We have an exciting long term growth plan with key contracts pending which will see the Company grow over the next 12-18 months. Join a new team in a high paced environment looking to bring local experience to the insurance building industry.

Based in Wagga Wagga with a working from home arrangmeent currently with office location pending by the end of 2025. Hybrid working arrangements are available and can be discussed upon application.

View our website for more information.

https://www.sitekraftgroup.com/

Key Responsibilities

Administration and Compliance

 Receive and process new work orders from insurer panels.

 Ensure all documentation (licenses, insurances, SWMS, compliance

certificates) is collected and up to date.

 Maintain accurate project records in workflow management systems.

 Prepare and issue job packs, quotes, and correspondence for client

approval.

Coordination and Scheduling

 Allocate and schedule trades and suppliers for site works.

 Track project progress against deadlines and service level agreements.

 Support supervisors with daily scheduling, updates, and communication.

 Coordinate variations, approvals, and documentation with insurers and

clients.

Client and Stakeholder Communication

 Act as the first point of contact for clients, insurers, and trades regarding

project status.

 Provide clear updates and follow-up to ensure transparency throughout

the repair process.

 Respond to client queries professionally, maintaining high customer service standards.

Reporting and Support

 Generate progress and completion reports for insurer and internal review.

 Assist with project costing, variations, and invoicing preparation.

 Provide administrative support to the project team, ensuring deadlines are consistently met.

Key Skills and Attributes

 Strong organisational skills and attention to detail.

 Excellent communication skills (written and verbal).

 Ability to manage multiple priorities in a fast-paced environment.

 Proficiency in Microsoft Office Suite and insurance repair software is advantageous.

 Customer-service focused with the ability to handle sensitive situations

with empathy.

Qualifications and Experience

 Prior experience in administration, project coordination, or scheduling

(construction or insurance repairs preferred).

 Knowledge of insurance building processes is highly regarded.

 Strong computer literacy and ability to quickly adapt to workflow systems.

Why Join Us?

 Be part of a dynamic team delivering essential services across insurer

panels.

 Opportunity to build your career in the insurance building industry.

 Supportive environment with training and development.