Ave Maria is a NDIS registered organisation based in Illawarra & Shoalhaven. Managing Supported Independent living and SDA Properties, in-home care and Community Participation support. Ave Maria is committed to delivering specialist, quality and tailored disability services to the unique needs of each participant that allows them to experience choice and control over their life and ultimately, live their fullest life possible. We are looking for a passionate, dedicated Service Manager to lead a group of Team Leaders and a caseload of Clients & Properties to ensure high quality care across our service.

This is your chance to join us in making a difference in the lives of people with disabilities. If you are a strong compassionate leader with excellent stakeholder engagement skills, we encourage you to apply.

In this role you will;

Provides person-centred support to a caseload of NDIS Participants and properties

Respond to concerns and complaints and incidents in conjunction with relevant internal/external stakeholders

Act as an escalation point for Team Leaders, providing support, guidance and coaching

Lead complex negotiations & communication with a broad range of stakeholders

Ensure client care plans, support plan & NDIS Goals are current and reflective of Participant needs.

Management of behaviour support plans, including scheduling training, support and guidance for staff

Your Experience and Skills:

Tertiary qualifications in social work, community services, health, disability, or related fields. Ideally, a minimum of IV in Disability and/or specific mental health or disability professional development

Excellent stakeholder engagement skills with the ability to communicate at a variety of levels

Experience and knowledge in the field of community services, with high level competencies in areas of psycho-social complex behaviour management and/or high medical needs.

Knowledge of NDIS Practice Standards and quality and safeguarding

Demonstrated experience in leadership, mentoring and driving high performance standards

Strong working knowledge of Microsoft Office suite, CRMs and Rostering software with the ability to interpret data, write professional reports

NDIS workers screening check, (WWCC),1st Aid and CPR certification essential

Valid Australia’s Drivers' License & own insured vehicle, travel essential

Why Ave Maria:

Join a dedicated team, leading an amazing group of Team Leaders

New head office in Unanderra and modern SIL and SDA properties

Employee Assistance Program (EAP) for confidential wellbeing support

Working Monday – Friday office hours at our new office in Unanderra

To apply for the position please submit your up-to-date CV and Cover Letter by Wednesday 3rd September 2025.