Comcare has a non-ongoing vacancy for an APS6 Senior Instructing Officer in the Reconsiderations and Appeals Team, in Canberra or Melbourne, Full Time.

A merit pool will be created and may be used to fill similar ongoing and non-ongoing vacancies.

Overview of Team and Role

The Reconsiderations and Appeals team are responsible for the statutory reconsiderations of Comcare claims decisions and management of Comcare’s response to Administrative Review Tribunal (ART) applications and court appeals. The team works closely with the Senior Director, Claims, the Claims Operations teams and Comcare’s Legal Group to achieve positive outcomes for employees and employers.

The Senior Instructing Officer (SIO) works as part of the team with responsibility for litigation related to workers’ compensation claims. As an instructing officer, this role advocates Comcare’s position in litigation and works to improve claims management through lessons learned. The Senior Instructing Officer reports to the Assistant Director Appeals and will assist with the supervision of other team members.

Primary Responsibilities:

• Contribute to Comcare’s purpose, Corporate Plan and claims management strategy and operating model.
• As part of a team, deliver litigation instructing services in line with the claims management strategy and claims litigation strategy including the achievement of claims management targets and contributing to successful completion of improvement projects. This includes monitoring claims management activities and compliance with Comcare’s rules and objectives.
• Provides on-the-job training; provides feedback, support, advice and guidance to less experienced colleagues proactively and when required.
• Make decisions on how medium to high-risk ART applications will be managed and support the management of complex or sensitive matters through research, support, drafting and communications.
• Work across Comcare and our client agencies, to focus on consistent claims management, positive claim outcomes, sharing information and better practice, and resolving conflicts. Accountable for driving the strategic direction of the work area and ensuring its activities are aligned with agency goals.
• Act in accordance with APS and Comcare requirements including human resource, financial management and procurement requirements. Coach and develop team members.
• Connect and integrate litigation instructing with other functions of Comcare and across the APS.

Desirable Qualifications/Experience

• Tertiary qualifications in law
• Experience in an insurance or injury compensation environment

Security Clearance

• Ability to obtain and maintain a Baseline Security Clearance

How to apply

The job information pack including how to apply can be obtained from our website https://www.comcare.gov.au/about/careers/current-vacancies

Closing date: Sunday, 31 August 2025 11:59pm AEST