Talk tech, solve problems, delight customers, and join a meme-loving team that’s redefining connectivity across Perth. 🧡

⚡ Company overview

Pentanet is a high-performance Internet Service Provider that delivers next-gen connectivity solutions for local residents and businesses across Perth metro. Known for our innovation, speed, reliability, and people-first approach, we’re passionate about transforming the internet experience for our loyal customer community.

Behind the scenes, we’re just as committed to our people - our incredible PentaFam. Our team culture is renowned for being fun, inclusive, and supportive - creating a safe space where everyone's empowered to bring their best selves to work and all ideas are welcome.

🏢 About the role

As Pentanet’s Customer Success Officer (aka PentaTech), you’re the friendly face of our brand in the field - bringing clarity, confidence, and care into our customers’ homes.

From optimising Wi-Fi and installing hardware to solving service issues with empathy and tech know-how, you’ll turn home visits into moments of real customer delight.

With the autonomy to manage your own bookings, you’ll balance independence with collaboration, working alongside our sales, support, and tech teams to deliver seamless experiences that keep our customers connected and loyal.

And because you’ll be out and about representing Pentanet, this role comes with a company car and mobile phone to keep you moving and connected - plus commission on hardware upsells to reward your impact.

💥 What you’ll do

Deliver in-home Wi-Fi setups that optimise performance, educate customers, and boost satisfaction.

Troubleshoot connectivity issues (router placement, interference, devices) and resolve with confidence.

Recommend and install hardware to add value.

Act as a trusted advocate, helping customers get the most from their Pentanet connection.

Identify upsell/cross-sell opportunities and meet KPIs on satisfaction, conversion, and visit quality.

Follow up post-visit to ensure issues are resolved and customers feel supported.

Keep accurate notes and insights in the CRM to improve service and share feedback with the wider team.

Contribute to a safety-first culture by following best practice in the field.

Keep accurate and up-to-date records in our CRM to track sales activities and follow-ups.

Ensure compliance with industry standards while upholding Pentanet’s high service standards.

Help foster a fun, inclusive, and positive team culture that reflects our values.

👀 Who we’re looking for

Essential:

A natural people person who can make complex tech simple.

Experienced in customer-facing roles - whether support, sales, or field-based.

Confident troubleshooting home internet, routers, and connected devices.

Self-motivated, organised, and comfortable managing your own schedule.

Skilled at building trust, educating customers, and leaving them smiling.

Comfortable using CRMs and digital tools for scheduling and reporting.

Holds a valid C-class driver’s licence.

Desirable:

Telco experience (Fixed Wireless, nbn, Opticomm).

Technical or IT support experience.

Familiarity with mesh Wi-Fi and smart home tech.

Open cabling licence (structured endorsement).

💻 How to apply

If this sounds like you, apply now!

Send us your CV with a quick note (or video intro) telling us why you’re the right fit to be our next PentaTech.

Pentanet supports diversity, inclusion, and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation, and abilities to apply.

Please note: only shortlisted applicants will be contacted.

😎 Why join our team?

Our path to success is forged by our exceptional PentaFam. We’re lucky to have a team of passionate specialists working hard to elevate Perth internet services.

Our team is a vital pillar in our company ethos and a key part of what makes Pentanet unique.

To learn more about Pentanet and what we do, visit pentanet.com.au