About Interchange

For more than 33 years, Interchange has provided support for people with disabilities to achieve their goals through contemporary and person centered services in their home and community. With individuality at the heart of the organisation, we pride ourselves on the flexible, tailored services we deliver to assist people to achieve their goals and live a good life.

About the role

Join Interchange as a Customer Service Coordinator – Disability Services
Permanent Position | Relationship-Focused | Purpose-Driven Work

We’re seeking an experienced and compassionate Customer Service Coordinator to join our team at Interchange on a permanent basis. This is a pivotal role where you’ll support people with disabilities to live connected, valued, and empowered lives.

You'll take a relationship-based approach, working closely with customers, their families, support teams, and other stakeholders to ensure high-quality, person-centred support. A key focus will be on safeguarding, managing risk, and upholding quality standards.

In this role, you will:

Develop, implement, and review individualised support plans in collaboration with customers and their networks

Lead, mentor, and support a team of Disability Support Workers

Build strong, respectful relationships with customers, families, and allied health professionals

Ensure services align with NDIS practice standards and organisational values

Actively contribute to continuous improvement initiatives and service planning

Participate in the on-call roster, providing support outside of standard hours as required

What we’re looking for:

Experience in the disability, community, or health services sector

Strong understanding of the NDIS and person-centred approaches

Excellent communication and leadership skills

A commitment to inclusion, empowerment, and human rights

This role is based in our Belmont office and includes travel across the Perth region.

What we can offer you?

Level 6.1 - 6.3 of the SCHADS Award will be offered depending on skills and experience.

Flexible work arrangements that suit you, including our brand new office in Belmont Hub, (above library and next door to great gym and swimming complex.

Car allowance available.

Generous NFP salary packaging opportunities.

Free, confidential counselling services through our Employee Assistance Program AND, the satisfaction of working with an organisation that provides high quality disability services to make a difference and support people with disability to live a good life.

What do you need to apply?

Equivalent to VET Certificate IV in relevant studies and/or equivalent knowledge and experience obtained within the disability industry

Significant experience with NDIS plan utilization and funding arrangements.

Excellent written and verbal communication skills, with the demonstrated ability to build strong relationships with people with disabilities, colleagues and members of the community.

Ability to work autonomously and in a team

Thorough knowledge of relevant government legislation and standards

Excellent organisation and time management skills and an ability to seek creative solutions to overcome issues.

Proficient computer literacy

Current WA C class drivers license and own car.

Current valid car insurance that provides cover for business use

Current First aid/ CPR certificate (Obtained in the last 12 months)

NDIS Worker Screening Clearance

Working with children's Check (WWCC)

Ready to make an Impact?

Interchange encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people who identify as LGBTQI+ and people living with disabilities.

To apply for this role, please use the Seek "Apply" button. Prepare a cover letter (no more than 2 pages) outlining how you meet each of the selection criteria and attach a current resume including two professional referees.

Closing date is 20/09/2025. Short listing will commence immediately following this date. We reserve the right to interview prior to the closing date. All applicants will be notified of the outcome following the completion of the recruitment process. Please note that unsolicited resumes from recruitment agencies will not be accepted.