• Location: Hunter LLS - preference for Upper Hunter location, in Merriwa
• Employment type: Ongoing, Full-time
• Classification: LLS Advisory & Clerical Grade 3 – 38 hrs - $75,728 to $82,329 + 12% super & leave
  
  

Hunter Local Land Services (LLS) is looking for an enthusiastic and proactive Senior Customer Service Officer to join our Customer Service Team. In this vital frontline role, you'll support landholders and stakeholders by providing tailored advice, guidance, and information about LLS programs and services.

What you’ll be doing:

• Supporting the Customer Service team to deliver efficient, high-quality service in a dynamic environment.
• Supporting the Travelling Stock Reserve Team.
• Helping landholders and stakeholders navigate services across areas such as biosecurity, animal and plant health, natural resource management and more.
• Complaint resolution and actively promoting and engaging with continuous improvement in customer service delivery.
• Assist with development of guides and procedures.
• Building partnerships with internal teams and external clients, ensuring accurate and timely communication.
• Information Management Administration
• Responding during biosecurity emergencies as required.

About you:

You’re a collaborative team player with great communication skills and a passion for helping others. You’re confident using technology, can juggle competing priorities, and are ready to be a key point of contact for your community.

We’re looking for someone who can:

• Deliver outstanding customer experiences
• Handle complex enquiries with empathy and professionalism
• Provide mentorship to team members and promote a positive team culture
• Stay cool under pressure and thrive in a fast-paced environment

What you’ll need:

• Strong customer service skills and attention to detail
• Confidence using technology and digital platforms
• A flexible, can-do attitude and willingness to pitch in

Why work with us?

At LLS, you’ll be part of a collaborative, regionally based agency that supports primary industries and the environment. You’ll enjoy flexible work options, development opportunities, and the satisfaction of making a difference for NSW communities.

Got what it takes to make this role a success? Simply submit your resume and a cover letter telling us why this is the job for you. We will then get back in touch after the closing date with the next steps.

Closing Date: 11:55pm Thursday, 4 September 2025

For further information about this opportunity please contact:

Siri Boorer, Team Leader Customer Service on 0447 563 400 or via email siri.boorer@lls,nsw.gov.au

Click here to download the role description

What to Expect Next

Once you submit your application, you’ll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment.

Reference checks will be conducted for candidates progressing to the final stages.

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process.

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know by emailing [email protected] so we can assist.

Additional Information

The successful applicant in this role will be required to undergo reference checks, National Police Check, and Bankruptcy Check.

A talent pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies.

We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.