THE ROLE

My client a large National Transport Company is seeking a reliable, genuine, hardworking and experienced Customer Service operator to provide efficient day-to-day customer support to their Underwood depot. The successful applicant will have the ability to learn quickly, demonstrate a willingness to undertake any task at hand, and have excellent problem solving and time management skills.

KEY RESPONSIBILITIES

Answering inbound calls and manning two-way radio

Ensure the highest standards of customer service are met by effective management for internal & external stakeholders in a timely and efficient manner

Ability to manage multiple tasks at once.

Liaise with Management on day to day issues

Capability to understand and document systems, processes, and procedures

Manage incoming and outgoing correspondence ensuring timely responses, appropriate follow up, escalations and preparing outgoing correspondence as required

Processing of documentation accurately and efficiently

Other general administration duties as requested

THE CANDIDATE

The successful candidate to join the Underwood team will require the following:

Excellent communication

Exceptional attention to detail

Excellent time management and organisation skills

Demonstrated relevant experience in a similar role or a role requiring a similar skill set

Well-developed time management skills to achieve proficiency and effectiveness in managing the workload and priorities and meeting deadlines

Proficiency with Microsoft Office suite of programs and the ability to develop proficiency with the in house corporate systems

Well-developed people and relationship skills with demonstrated ability to work in a team environment, communicate effectively at all levels within the organisation, contribute to a positive work environment and with a strong focus on provision of quality customer service

Ability to work 9.00 am to 5.00 pm - Monday to Friday

BENEFITS

Large National Company

A safe, professional working environment

Career development, training and growth opportunities

Essential services industry – stability

Full time, permanent role

Onsite parking

TO APPLY

Please forward a current Resume and Letter of Application outlining your experience to:-

Jenny Cogar

FREELANCE RECRUITMENT

[email protected]

Note- Due to the volume of applications received - only shortlisted candidates will be contacted.

Applicants must have full work rights for Australia to be considered for this position.