Our client is one of the largest Australian-owned and operated toll-road companies. They have a presence across Sydney, Melbourne, Brisbane & North America with over 1800 employees. Besides working for one of Australia's top companies, they offer a range of benefits including a highly competitive salary, flexible working, yearly salary increases, training, progression, and a culture focused on diversity.

The Opportunity:

As a Collections Officer, your role directly contributes to the success of the company by optimising cash flow and minimizing bad debt. Each customer will vary! You will engage with numerous customers on a daily basis, thoroughly understanding each customer’s unique situation and finding positive solutions for everyone.

This is a credit collections role with a combination of inbound and outbound calls as well as emails. Please note these are highly complex calls and not a is not a high volume role.

What’s in it for you?

• $83,000 inc. Super
• Monday - Friday, 9 AM – 6:00 PM roster
• Docklands office, hybrid post-training
• Comprehensive 6-week training
• Ongoing training and support to set you up for success
• 100% Australian-owned company with over 30 years of history

We are seeking someone who is naturally curious, customer service driven, and possesses resilience and empathy. Prior experience in a contact centre or collections-based role is essential!

About you:

• Experience working within a contact centre
• Collections experience is highly desireable
• Intermediate Excel experience
• Ability to use multiple systems and screens
• Excellent verbal and written communication skills are a must
• A positive and resilient attitude

How to Apply?

We are screening now if would like to know more then please do not hesitate and APPLY NOW following the prompts. Due to the high volume of applications anticipated, please email [email protected] with any questions.

** Must be a Permanent Resident or Citizen of Australia **
*** Due to high volume of applicants, only shortlisted individuals will be contacted – applications submitted via email will not be considered ***