CASE MANAGER

Level 4 SCHADS Award

Salary sacrifice up to $18,550 p.a.

Family Emergency Accommodation Townsville (FEAT) is a small Specialist Homeless Service and registered Community Housing Provider located in Kirwan, which is dedicated to supporting families experiencing homelessness or at risk of homelessness across Townsville. We provide a range of essential services including information, referral, and advocacy, crisis intervention, temporary supported accommodation, and long-term housing solutions.

The Case Manager will work as part of a team supporting families who are experiencing homelessness. This could be across our Centre-based, Mobile Support and Crisis Accommodation Programs. The position is supported by the Senior Case Manager and the Program Manager who are responsible for the overall management and delivery of housing and homelessness responses at FEAT. The position is full-time, requiring availability Monday through Friday from 8:30 am to 4:36 pm.

Key Responsibilities:

Provide appropriate intake and assessment for crisis intervention, information, referral and advocacy to families who are homeless or at risk of homelessness

Provide flexible ongoing case managed support to families, including home visits

Provide emotional, practical and non-therapeutic intervention as part of a case plan

Participate in regular supervision, line management and team meetings

Provide information and advice to the Senior Case Manager and Program Manager where appropriate to assist in the decision-making process around housing and resource allocation

Prepare and maintain appropriate accurate and confidential records of client work and statistical data.

Participate in community and networking events that support our objectives

Participate in training, professional development and annual reviews with the Program Manager

Perform other duties as directed by the General Manager or the Board.

What you bring to the role:

Tertiary qualifications in the social or human services or two years’ experience working in a specialist homeless service, or another human service organisation

Experience working from a human rights framework that is responsive and flexible to clients with complex needs

An understanding of the complex nature of the causes and impacts of family homelessness

The ability to effectively and respectfully communicate with First Nations clients and clients from a range of diverse cultural and other backgrounds

High level written and verbal interpersonal communication skills

Demonstrated computer literacy skills, including Microsoft Office applications; experience in case management systems and working with a range of data collection databases

The ability to work as part of a supportive, professional team that incorporates FEAT’s Mission, Vision and guiding values and principles into our everyday work.

What we offer:

A close-knit team dedicated to supporting families in crisis and who are experiencing homelessness

Opportunity to contribute positively to the strategic growth plan

Above award annual leave (5 weeks)

Additional 3 days paid leave between Christmas and New Year

Generous salary sacrificing benefits

Employee Assistance Program

External supervision

Free parking

Application Process:

A detailed Position Description is available on request.

To apply, please submit your application in confidence to Mandy Thompson, General Manager via SEEK. In your cover letter, please outline how your skills, knowledge, qualifications and experience meet the requirements of this role. A current resume is also required to be submitted.

Applications will close at 9am, Monday 1st September 2025 however please note that shortlisted candidates may be contacted for interview prior to this date.