Are you an excellent Administrator who is motivated with a positive ‘can do’ attitude and looking to assist in growing and developing a successful trades business? Do you want to be a key member of a team that prides itself on quality and customer service? If so, read on!

Key criteria

Bright and friendly personality with good people skills.

A strong organiser who has drive and is consistently reliable.

Able to work individually demonstrating initiative, and confidently work alongside other Administrators as part of a team.

Confident communicator who can liaise with team members, suppliers, and customers.

Excellent problem-solving skills with a common-sense approach.

Proven experience and tendency to create and improve systems and processes.

Competent with Microsoft Word and Excel.

Experience with a cloud-based Job Management System — ServiceM8 preferred.

Previous experience in a service or trade-based company (electrical highly regarded).

(Nice to have) Familiarity with NSW electrical compliance processes (e.g., AS/NZS 3000, SIR NSW).

Role & responsibilities

This position will report to the General Manager and, working alongside our existing admin team, is required to undertake the general administration of the business to ensure operational, management and other key functions run effectively and efficiently. You will be directly responsible for:

Be the ‘face of the business’ as first point of contact: answering telephone calls, emails and other correspondence.

Customer service & communication: book jobs, keep customers updated, send confirmations, reminders, ETAs and follow-ups; manage customers day to day.

Dispatch & scheduling: enter, maintain and manage tasks in ServiceM8 from start to finish; allocate/dispatch jobs and manage the schedule to keep jobs moving.

Stay on top of things: monitor the job queue, follow up open tasks, and close out jobs with accurate notes and photos.

Order materials: raise Purchase Orders for materials, follow up orders, and track deliveries against jobs.

Liaise with the field team: coordinate timings, variations, and site needs.

Timesheets & basic job costing: collate timesheets ready for payroll and assist with simple cost checks.

Compliance & records: lodge and maintain documentation and photo records as required.

General admin support for the business and GM.

Be a key member in the growth and development of a growing player in the industry.

About us

We’re High Demand Electrical a small, family business in Haberfield with an amazing team culture. We value family, lifestyle and a strong work ethic, and we back that with clean systems - ServiceM8, compliant work, and a 24/7 emergency response that keeps Sydney running. If you want to be part of a caring, Level 2 crew where your contribution matters, this is it.

We are determined to find the right person and are open to discussing flexible working hours for the right candidate.

If this opportunity is for you and you would like to work as part of a friendly team, please send your resume to [email protected] with a covering letter outlining clearly why you feel you are the most suitable candidate for this role, by specifically addressing the key criteria above.

Previous applicants need not apply.

High Demand Electrical is an equal opportunity employer that treats all team members fairly. Remuneration is based on experience and role scope, with regular reviews. We benchmark against industry standards and pay competitively often above market for proven capability.

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https://www.hdlevel2electriciansydney.com.au/