About Your New Team
The Network Operations team, part of the City of Gold Coast’s Infrastructure Operations branch, is responsible for operating, monitoring, and managing all assets associated with the city’s potable water, sewerage, and recycled water networks. We play a pivotal role in overseeing both planned and reactive network outages, ensuring the safe, reliable, and efficient provision of drinking water, recycled water, and sewerage services.

We are a collaborative team focused on continuous improvement, innovation, and enhancing service delivery to support our growing community. Through proactive initiatives, we strive to minimise customer impacts while maintaining high operational standards across all network services.

About the Role
The Network Operations Technical Officer plays a key role in supporting the Planning and Performance function within Network Operations, helping to drive efficiency and improve service delivery across the City’s water, sewerage, and recycled water networks. This office-based role contributes to the success of operational projects through the planning, coordination, and implementation of improvement initiatives, as well as the maintenance of project documentation and performance tracking to enable data-informed decision-making.

In addition, the role will support the business transition of recycled water customer management, including identifying related tasks across business areas, evaluating processes, and assisting with efforts to streamline and align responsibilities within the appropriate operational teams.

Key Responsibilities:

Analysing operational data and preparing reports to inform decision-making

Reviewing and streamlining business processes, procedures, and templates

Providing onboarding and training support for new team members

Supporting recycled water customer management

What We’re Looking For

Organised, detail-oriented, and comfortable working in a project support environment

Proactive, collaborative, and eager to contribute to service improvement

Skilled at managing competing priorities and coordinating activities with multiple stakeholders

Analytical and solutions-focused, able to interpret data and translate findings into actionable insights

Strong written and verbal communication and stakeholder engagement skills

Proficient in project documentation, reporting tools, Microsoft Office Suite, and SAP or similar systems (desirable)

Self-motivated, able to work independently while contributing effectively to a collaborative team environment

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Nicole Tolhurst

Contact

[email protected]

Closing Date

1 September 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.