Tailored Talent Solutions is partnering with a highly regarded professional services firm based in the CBD in search of an experienced project coordinator / business analyst to join their operations team.

This person will be responsible for leading all internal projects and provide assistance in executing the firm's technology & transformation strategy and will work intimately with the Transformation Committee and will report to the Chief Executive Officer (CEO).

Key tasks and responsibilities will include:

Technology business case development and project coordination on current and upcoming technology projects.

Work closely with key stakeholders (clients, staff, external vendors) to test and refine new systems, processes and ideas as needed to ensure market fit of innovations from the earliest point, through to development and launch.

Understand & implement accounting application software within the firm whilst working alongside the IT team – operating as the connection between firm's managed service provider and the business

Understand, implement & manage integrations within the firm's software stack – integrations between accounting software’s, document management systems, and additional software’s where needed within the application ecosystem of the firm.

Manage the migration & purging process of data stores – from both on-premise servers and multiple cloud applications to which the firm are subscribed

Process improvement of existing systems and processes. Work with internal stakeholders at all levels to map and identify opportunities to improve the business processes in order to:

Eliminate process waste

Identify the root cause of serious or recurrent client issues with the view to identify and rectify process and user issues

Enhance staff experience and understand how technology and process improvement can act as an enabler

Deliver greater client experience

Vendor management: Identify and re-engineer team specific technology and work practices into singular shared and agreed processes firm- wide. Familiar with problem determination methods (eg. 5 whys, fishbone) and corrective action planning.

Evolve best practice by understanding our current Tech stack and priority projects.

Support the management of external technology supplier agreements to budget and service level agreements (SLA).

As needed act as a second port of call, in the event the outsourced IT or Applications provider is unable to provide a timely remedy with respect to raised tickets. This includes liaising with outsourced provider/s to minimise downtime and commercial interruption.

Operational Support. Ownership of templates/manuals/documents related to projects. Provide support and guidance on SAAS administration, training (technology and otherwise) as required from time to time.

Asset management and support as needed for hardware, software applications, training material and IP.

The successful candidate will have

Minimum 4 years working in project or business analyst experience

Degree qualified

Experience working in a professional services environment preferred

CIMA professional qualifications preferred

Prince2 and Lean 6signma Green Belt Accreditation preferred

Exceptional written and verbal communication skills

Demonstrable project management and technology project experience.