Head of Operations – Strike Copy (Remote-first)

Please note: After applying via Seek, complete our short application form here →

https://forms.gle/RUNiR5xPhYTftyXK9.
We review candidates who complete both steps first.

This isn’t your typical operations role. If you’re looking for just another job, this isn’t it.

But if you want to step in and own the operations function of one of Australia’s fastest-growing eCommerce agencies, keep reading.

We’re looking for a super-sharp, hands-on and highly experienced operator to join our fast-growing email and SMS marketing agency as we enter our next stage of scale.

This is a rare opportunity to step into a senior leadership role where you’ll own the day-to-day operations of the business – leading the team, improving delivery, and building the systems that take us from great to world-class.

We’re a young, dynamic team obsessed with e-commerce marketing, and we expect the same level of drive, commercial awareness and operational excellence from the person in this role.

About the Company

Strike Copy started in 2020 as a one-person freelance operation and has quickly grown into one of Australia’s leading email and SMS marketing agencies.

We now work with some of the country’s most recognised eCommerce brands – including Neptune Blanket, Optislim, Naked Tallow, and Mumilk – and have a growing team of 15+ talented contractors and employees.

We focus on one thing and do it exceptionally well: Email and SMS marketing through Klaviyo.

This singular focus has fuelled our rapid growth, but as we scale, we’re now hitting natural capacity limits.

That’s where you come in.

We’re looking for someone who can take the reins on operations – building the team and systems that allow us to grow sustainably while maintaining our world-class service.

Role Overview

As Strike Copy continues to scale, we’ve reached a natural capacity point where we need someone to own the client fulfilment side of the business.

We’re managing a large volume of projects across multiple clients every day, and it’s becoming increasingly complex to maintain the same level of excellence without a strong operational leader.

In this role, you’ll oversee all day-to-day operations, lead and develop our client delivery pods, and ensure every project is delivered at the highest standard.

You’ll also be a key strategic partner on client accounts – working closely with the team to drive results and make critical marketing decisions for each brand we serve.

We’re looking for a natural operator who thrives on structure, loves working directly with clients, and can clean up, optimise, and scale our client fulfilment operations while freeing up the founder to focus on growth.

This is a career-defining opportunity to build an operations function from the ground up and shape the future of a scaling agency.

Please note: After applying via Seek, complete our short application form here →

https://forms.gle/RUNiR5xPhYTftyXK9.
We review candidates who complete both steps first.

Key Responsibilities

As Head of Operations, you’ll be responsible for ensuring the business runs smoothly day-to-day and that every client receives world-class service.

Your responsibilities will include:

Lead and manage the client delivery pods – oversee account managers, creatives, and strategists to ensure projects are delivered on time, on brand, and at the highest standard.

Own all client fulfilment and operations – create structure and processes that allow us to handle a high volume of client work without compromising quality.

Be a strategic partner on client accounts – guide key marketing and account-level decisions to drive measurable results for every brand we serve.

Lead onboarding calls with new clients and internal team kickoffs – set the tone for relationships and ensure projects start on the right foot.

Implement and optimise agency-wide systems – streamline onboarding, project management, reporting, and quality assurance.

Monitor key performance metrics – track client satisfaction, delivery timelines, and profitability, taking proactive action when targets are off track.

Develop and grow the team – coach and mentor team members, run regular check-ins, and build a culture of accountability and high performance.

Plan and allocate resources – manage team bandwidth, forecast future needs, and lead recruitment when required.

Own escalations – resolve client and internal challenges swiftly and decisively, protecting relationships and keeping projects on track.

Free up the founder – take full ownership of operational and client delivery tasks, allowing the founder to focus on growth, partnerships, and vision.

About You (Ideal Candidate)

We’re looking for someone who is as comfortable in the detail as they are leading from the front. You’ll thrive in this role if you:

Have 2+ years in senior operations, general management, or account leadership roles, ideally within a marketing, creative, or digital agency environment.

Are a natural leader – you know how to get the best out of teams, coach individuals, and build a culture of accountability and high performance.

Are highly client-focused and commercially minded – you can handle escalations, lead client onboarding calls, and ensure every client feels supported while keeping projects profitable.

Are a builder – you enjoy creating systems, processes, and dashboards that make the business more efficient and scalable.

Can balance strategic thinking with hands-on execution – you’re happy to roll up your sleeves while also looking ahead at how to structure for the next stage of growth.

Have a strong understanding of resource planning, budgets, and margins – you know how to keep a service business healthy.

Are comfortable in a fast-moving, entrepreneurial environment where priorities shift and you’re trusted to make decisions.

Have plenty of experience with eCommerce brands, lifecycle marketing, and Klaviyo.

Please note: After applying via Seek, complete our short application form here →

https://forms.gle/RUNiR5xPhYTftyXK9.
We review candidates who complete both steps first.

Does this sound like you?

You’re the person who thrives on bringing order to chaos and loves building systems that just work.

You’re a natural leader who can manage a team with empathy but also hold people accountable.

You genuinely enjoy working with clients and know how to balance their needs with the business’s bottom line.

You don’t shy away from challenges – you enjoy fixing problems and making things run better.

Don’t apply if:

You want a comfortable role where you’re told what to do every day.

You dislike working directly with clients or being involved in strategy.

You’re not comfortable making decisions and owning outcomes.

Compensation & Benefits

Base Salary: $120K–$135K AUD base + strong performance bonus structure.

Bonus Potential: Up to $20K–$30K AUD annually (paid quarterly) based on measurable KPIs:

Client retention

Gross margin

Delivery & client satisfaction metrics (on-time delivery, positive feedback/NPS)

Total potential earnings: $140K–$165K AUD annually for top performers (base + bonuses).

Clear pathway to a full COO position: Elevate into a true COO role within 12–18 months with increased compensation, equity options, and broader leadership responsibilities as the business continues to grow.

Long-term upside: Eligibility for equity or profit-share after 12 months of strong performance.

Paid Time Off (PTO)

4 weeks (20 days) annual leave

10 days personal/sick leave

All public holidays off

Recharge Week: 1 extra paid week off annually if company-wide targets are met

Ongoing Education & Development

$2K/year professional development budget for advanced leadership training, operations certifications, or conferences

Access to executive coaching and premium learning platforms

Paid attendance at leading eCommerce and agency events

Lifestyle & Flexibility

Remote-first role: Work from anywhere, with the potential to move into a hybrid role once we establish an office space.

Autonomy: We operate on trust and outcomes – you’ll have full freedom to set your schedule as long as client and team deliverables are met.

Home office/travel allowance: $500/year to improve your remote work setup.

Culture & Team

Join a young, ambitious team passionate about eCommerce and marketing

Work directly with Australia’s leading eCommerce brands (Neptune Blanket, Optislim, Naked Tallow, Mumilk, Bondi Records, Sydney Mirrors, Pet Tech etc.) and shape how their growth is driven

How to Apply

If this sounds like the role for you, we’d love to hear from you.

Please apply via Seek and then complete our short application form using the link below.
We review candidates who complete both steps, so be sure to fill out the form after submitting your Seek application.

🔗 Application Form: https://forms.gle/RUNiR5xPhYTftyXK9

We’ll review applications as they come in and contact shortlisted candidates for the next stage of the process.