About Us:

OKAMI Japanese Restaurant is a pioneer in bringing Japanese style All You Can Eat into Australia. Every dish at OKAMI is freshly made to order from the menu with 45+ options. Combined with the cozy atmosphere, this makes OKAMI an essentially family and group gathering friendly venue. Learn more about us: https://www.okamirestaurant.com.au/

Package: $80k–$90k base + super + performance bonus

Work Arrangement: Flexible hybrid arrangement (Oakleigh South office + weekly VIC site visits + occasional interstate travel), including occasional weekend work to support national operations.

About the role

We’re seeking an experienced multi-site Front-of-House (FOH) Operations leader to build and lead a high-performing FOH team to ensure smooth, efficient operations across all venues and drive initiatives that lift the guest experience and day-to-day FOH efficiency.

What you’ll do

Develop and standardize SOPs for all FOH workflows (booking, seating, ordering, payment, transitions, etc.) to ensure consistency across venues.

Training & Development: Design, deliver, and evaluate comprehensive FOH training programs - from onboarding to ongoing skill development - ensuring operational excellence through measurable performance outcomes.

Customer Service: Implement and maintain consistent service standards across all venues by training managers in premium complaint resolution, establishing emergency response protocols, and driving continuous improvement through data-driven KPI analysis and reporting.

Cross-Functional Collaboration: Partner with key departments (Marketing, IT, Admin, etc.) to streamline daily operations and ensure seamless rollout of new initiatives through aligned workflows and timely communication.

Sales Performance Leadership: Leverage FOH operational insights to systematically identify and execute revenue optimization opportunities - ensuring all front-line activities align with and contribute to overall sales growth targets.

Labour Efficiency Management: Deploy intelligent scheduling that dynamically adjusts to both forecasted demand (marketing pushes/holidays) and real-time traffic, while cultivating a talent bench through manager-guided recruitment to maintain optimal staffing during peak periods.

What we are looking for

3~5 years’ multi-site FOH leadership in hospitality (e.g. State/Area/Regional, Venue or Operations Manager, or similar role)

Proven success standardizing operations through SOP development and implementation

Exceptional communicator with strong cross-functional coordination skills

Hands-on trainer with demonstrated experience in frontline staff coaching and on-site training delivery

Guest-first mindset with proven customer service excellence and conflict resolution skills

Proactive problem-solver who anticipates issues before they escalate

High emotional intelligence to manage diverse teams and customer interactions

Able to respond to urgent weekend issues (remote or on-site) as needed.

Valid Australian work rights and full driver’s licence.

Fluent in English (written and spoken), bilingual/multilingual candidates highly regarded.

What we offer

Competitive salary + super + performance bonus, with potential salary progression based on performance.

Structured onboarding & training to fast-track your understanding of our BOH systems and standards.

Supportive, high-energy team culture that values practical problem-solving and continuous improvement.

Career growth in a national, multi-site hospitality group with real scope to shape standards and outcomes.

Hybrid flexibility with meaningful field time; travel across VIC/NSW/QLD (expenses covered).